Frequently Asked Questions

• 1. Who can use services in Comarch Data Centers?

  Comarch is ready to support large or medium-sized companies from both the public and private sectors. We provide all our clients with solutions that meet their needs.

• 2. Are you vendor neutral?

  Comarch conducts an intensive policy whose aim is to be vendor-neutral and build relationships with the world's leading technology partners.

• 3. Is there a minimum time contract/commitment?

  The shortest-term agreement can be a year. The contract duration depends on your business requirements and can be negotiated as needed. Comarch is very flexible, but we would recommend a minimum contract time of 3 years to maximize your return on investment.

• 4. Does Comarch own the IT infrastructure or just reselling some other providers service?

  Yes, Comarch is the owner of IT Infrastructure.

• 5. How often are Comarch Data Center backed up?

  Once a day with the option for a higher frequency if required.

• 6. Does Comarch offer a “remote hands” services?

  Yes, we can provide “remote hands” service on a 24/7 basis. Depending on location and agreement with clients, a team of engineers is are on-site at the facility or available to be on-site as needed. The scope of provided services depends on the agreement between client and Comarch.

• 7. With which certifications does Comarch Data Center comply?

  Fulfillment of certain standards not only help us to provide customers with the best service, but also to ensure appropriate conditions of doing business for our customers. Some of the more common standards that Comarch Data Center complies with are as follow:

  • ISAE 3402 type I and IIUS
  • ISO / IEC 27001:2007 "Information Security Management Systems"
  • PCI DSS certification
  • GDPR

• 8. Who can access the data center? Who are the authorized personnel?

  Only authorized personnel who have the appropriate credentials can access Comarch Data Centers. We can always provide you with list of our staff who have access to it.

  If you can’t find the answer to your question here, or you would simply like to find out more about Comarch Data Center, please don’t hesitate to contact us.