Comarch Digital Insurance

Desire to accelerate and improve your sales force performance? Want to keep your insurance agents and clients satisfied and engaged?

Comarch Digital Insurance is what your insurance company needs! This insurance front-office solution ensures digitalization of sales and service processes with real omnichannel customer experience. It provides integrated applications for different users based on one common business logic engine.

Request a live demo!

Comarch Digital Insurance is known for its flexibility. It can serve as:

• CPQ (Configure, Price, Quote) solution for quick premium calculation
• Tool for distributors for better work and performance management
• Direct, customer-focused insurance sales channel and Customer Portal
• Group policy portal to manage insurance contracts end-to-end
• Omnichannel solution to improve service quality
• Facade for legacy systems

Key business advantages

Omnichannel client service

Seamless transition between channels for consistent experience and satisfaction

All essential functions in one place

One insurance front-office solution for all sales & service activities

Multi-device support

Access on smartphone, tablet & desktop thanks to Responsive Web Design

Digital paperless processes

Work digitalization & acceleration for smooth client service and efficient work

Various insurance business lines

All kind of insurance business lines and products handled effectively in one insurance software

Dedicated user experience design

Enhanced ergonomics for client and agent engagement and loyalty

Technological excellence

Modern technologies, open-source components, open architecture and a plugin-like approach for smooth implementation and optimal application performance

Short-time-to-market

Smart product definition & parametrization for constant business development

Comarch Digital Insurance users

All applications dedicated to sales force, clients and a business administrator are based on one common engine which provides business logic. The engine ensures a smooth workflow of tasks and activities, efficient management of insurance product definitions, as well as easy access to clients’ data and policies.

Distributors

  1. Modules for distributors
  2. The comprehensive solution provides insurance sales force with smart tools ensuring an effective sales process, convenient portfolio maintenance and performance monitoring, as well as a place to share corporate know-how in one insurance agent portal. It can be used by agent, broker, manager, intermediary, call center operator and other back-office workers to support internal processes.
  3. 1. Pre-sales & new business
  4. Tools and features designed for efficient customer acquisition, advisory, policy offering and sales:
    • needs analysis 
    • quick insurance quotations, easily turnable into offers 
    • offer variants tailored to client needs
    • policy issuance
    • e-payment support
  5. 2. Policy support & monitoring
  6. Mechanisms focused on the ongoing policy portfolio review, maintenance and support:
    • universal google-like search bar
    • policy 360° view
    • after-sales operation: amendments, termination, renewal
    • related documents & attachments
    • policy expiration & missing payment warnings
  7. 3. Customers & communication
  8. Prospect and client register in the insurance agent portal with quick data access for agile service and smooth communication:
    • universal google-like search bar 
    • client 360⁰ view
    • personal data & consent amendment requests
    • client & prospect tagging
    • related documents & attachments
    • overview of policies, offers, needs analyses and recommended products
  9. 4. Claim fundamentals
  10. Essential claim-related features in case of clients requesting agent assistance:
    • First Notice of Loss registration
    • claim status monitoring
    • basic preview of claim data.
  11. 5. Task management
  12. A set of quick functions for work planning and improving agent performance, including work scheduling and the possibility to retrieve externally assigned tasks:
    • dashboard with the user task inbox 
    • workflow (possibility to connect to BPM)
    • self-planning including tasks & reminders
    • supervisor task registration
    • mass registration of external tasks (e.g. mass campaigns via API).
  13. 6. Business performance monitoring
  14. Predefined reports on various aspects of business performance for self-monitoring and analysis:
    • sales performance and sales pipeline: needs analysis, quotations, offers, proposals, policies 
    • earned premiums for a given calculation period
    • agent sales plan progress 
    • calculated commissions & settlements
    • gamification: leaderboard & achievements
  15. 7. Knowledge base
  16. Module for internal portal editors and sales people, based on popular CMS, to share & get corporate know-how:
    • content management
    • content exploration 
    • knowledge publishing (e.g. news, articles, documents, GTC)
  17. 8. Administration
  18. The application dedicated to the business administrator to manage:
    • product definition
    • dictionaries
    • organizational structure
    • rights & roles
    • translations.

Modules for distributors

The comprehensive solution provides insurance sales force with smart tools ensuring an effective sales process, convenient portfolio maintenance and performance monitoring, as well as a place to share corporate know-how in one insurance agent portal. It can be used by agent, broker, manager, intermediary, call center operator and other back-office workers to support internal processes.

Pre-sales & new business

Tools and features designed for efficient customer acquisition, advisory, policy offering and sales:
  • needs analysis 
  • quick insurance quotations, easily turnable into offers 
  • offer variants tailored to client needs
  • policy issuance
  • e-payment support

Policy support & monitoring

Mechanisms focused on the ongoing policy portfolio review, maintenance and support:
  • universal google-like search bar
  • policy 360° view
  • after-sales operation: amendments, termination, renewal
  • related documents & attachments
  • policy expiration & missing payment warnings

Customers & communication

Prospect and client register in the insurance agent portal with quick data access for agile service and smooth communication:
  • universal google-like search bar 
  • client 360⁰ view
  • personal data & consent amendment requests
  • client & prospect tagging
  • related documents & attachments
  • overview of policies, offers, needs analyses and recommended products

Claim fundamentals

Essential claim-related features in case of clients requesting agent assistance:
  • First Notice of Loss registration
  • claim status monitoring
  • basic preview of claim data.

Task management

A set of quick functions for work planning and improving agent performance, including work scheduling and the possibility to retrieve externally assigned tasks:
  • dashboard with the user task inbox 
  • workflow (possibility to connect to BPM)
  • self-planning including tasks & reminders
  • supervisor task registration
  • mass registration of external tasks (e.g. mass campaigns via API).

Business performance monitoring

Predefined reports on various aspects of business performance for self-monitoring and analysis:
  • sales performance and sales pipeline: needs analysis, quotations, offers, proposals, policies 
  • earned premiums for a given calculation period
  • agent sales plan progress 
  • calculated commissions & settlements
  • gamification: leaderboard & achievements

Knowledge base

Module for internal portal editors and sales people, based on popular CMS, to share & get corporate know-how:
  • content management
  • content exploration 
  • knowledge publishing (e.g. news, articles, documents, GTC)

Administration

The application dedicated to the business administrator to manage:
  • product definition
  • dictionaries
  • organizational structure
  • rights & roles
  • translations.

Clients

  1. Modules for clients
  2. An intuitive insurance direct sales channel as well as a self-service portal providing insurance clients with a quick insight into their covers and new product offers – anytime and anywhere. The tool allows individual clients to purchase covers and manage policies without any involvement on the insurer’s side. The insurance client portal also provides dedicated features for group policy affiliates and group policy administrators.
  3. 1. New business
  4. Fast online purchase without agent assistance in the insurance direct sales channel:
    • smart support in product selection
    • quick and easy quotation
    • access to saved offers and proposals
    • purchase finalization and e-payment
    • seamless channel changes without restarting the process
    • optional registration to the client portal.
  5. 2. Policy management
  6. Efficient product portfolio & fund management for stronger insurer-client relation and loyalty thanks to the insurance self-service portal:
    • personal data management
    • policy details & documents
    • policy operations: renewals, beneficiary changes
    • investment monitoring & management
    • account balance & payments
    • useful client notifications.
  7. 3. Group administration
  8. Dedicated features for group policy administrators in insurance client portal:
    • four eyes principle for selected actions of group policy members
    • mass operations (e.g. import of policies)
    • possibility of policy & investment management on behalf of a group policy member
    • enrollment and leaving management
    • management of numerous insured groups within one group policy
    • management of numerous group policies within one account.
  9. 4. Administration
  10. The application dedicated to the business administrator to manage:
    • product definition
    • dictionaries
    • organizational structure
    • rights & roles
    • translations.

Modules for clients

An intuitive insurance direct sales channel as well as a self-service portal providing insurance clients with a quick insight into their covers and new product offers – anytime and anywhere. The tool allows individual clients to purchase covers and manage policies without any involvement on the insurer’s side. The insurance client portal also provides dedicated features for group policy affiliates and group policy administrators.

New business

Fast online purchase without agent assistance in the insurance direct sales channel:
  • smart support in product selection
  • quick and easy quotation
  • access to saved offers and proposals
  • purchase finalization and e-payment
  • seamless channel changes without restarting the process
  • optional registration to the client portal.

Policy management

Efficient product portfolio & fund management for stronger insurer-client relation and loyalty thanks to the insurance self-service portal:
  • personal data management
  • policy details & documents
  • policy operations: renewals, beneficiary changes
  • investment monitoring & management
  • account balance & payments
  • useful client notifications.

Group administration

Dedicated features for group policy administrators in insurance client portal:
  • four eyes principle for selected actions of group policy members
  • mass operations (e.g. import of policies)
  • possibility of policy & investment management on behalf of a group policy member
  • enrollment and leaving management
  • management of numerous insured groups within one group policy
  • management of numerous group policies within one account.

Administration

The application dedicated to the business administrator to manage:
  • product definition
  • dictionaries
  • organizational structure
  • rights & roles
  • translations.

WATCH OUR PRODUCT VIDEO

Our success stories

Comarch Digital Insurance is an innovative insurance software employing modern technologies and ensuring top look and feel. It supports both sales force by facilitating their everyday work and insurance clients providing them with excellent customer experience and satisfaction. Check out our success stories or contact us directly to learn more.
    More success stories

    Want to learn more?

    Tell us about your business needs. We will find the perfect solution.