Supporting Trade Finance products at Raiffeisen Bank Polska S.A.
Comarch Trade Finance is a front-end platform that lets your customers and employees apply for and issue guarantees, letters of credit and collections.
PROBLEM: barrage of operational tasks, complexity of paper forms, keeping customers updated on product statuses via snail mail, email, and phone
FIX: online product applications and status checks: fewer tasks and customer questions, less paper. As a result, reduction of operating costs
PROBLEM: troublesome product application process, no status updates, lack of one consistent information stream
FIX: end-to-end management of trade finance online, transparent and easy-to-follow application forms, advisors available via chat, always up-to-date product information, no need for a branch visit
Award granted as part of "Best Corporate/Institutional Digital Banks In Central & Eastern Europe 2018" contest – to ING Bank Śląski for exceptional trade finance IT tools developed by Comarch.
Comarch Trade Finance at Raiffeisen
Raiffeisen Bank Polska required a modern solution to manage a growing number of trade finance products as well as an overwhelming amount of related paperwork. As processing these products in the old way of exchanging e-mails or sending faxes, delivering documents in hard copies and signing issuance orders in pen could no longer cut the mustard, the bank has come forward with a concept of digitizing the process. That's where Comarch stepped in.
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