Fault Management

Fault Management: An IT System for Managing Failures in the Telecom Network

The ultimate requirement of today’s networks is to provide continuous availability for the performance of critical tasks required by businesses. However, network equipment, physical and virtualized, has become increasingly complex, leaving more room for failure. Efficiently handling failures is essential for improving the overall system dependability. Based on modern, advanced technology, Comarch Fault Management (FM) is a complete product for ongoing fault issues within operators’ hybrid physical-virtual networks. This network fault monitoring tool controls all existing elements of the network and receives, displays and tracks alarms efficiently, allowing users to manage potentially debilitating network problems quickly and effectively. Its flexible and extensive range of features provides sophisticated automation and assists operators in detecting and solving issues that are at the root of network faults.

The Comarch Fault Management system is closely integrated with other products from the Comarch Integrated Assurance family, and supports unified event processing paths via a cutting-edge correlation engine and “single pane of glass” approach, which gives the operator rapid access to all relevant information (correlated alarms, related trouble tickets, outages, details of resources and locations, alarms from the same resource, alarms from the same location, historical alarms, know-how entries, etc.) in one place. Comarch Fault Management software can be extended with the Topological Correlations Module and Machine Learning Module to increase the alarm correlation rate and prediction capabilities.

Comarch Fault Management can be extended with the possibility to browse alarms and tickets by field staff directly on a mobile device. The application, available for iOS and Android devices, gives access to information that helps with troubleshooting infrastructure.

While performing a corrective maintenance task, a technician can also use the Mobile App to review existing alarms related to the corresponding site and refer directly to the data from the Fault Management system.

Press Release: Comarch Fault Management Monitoring the Network in Real-time: Arqiva Use Case:

Fault Management, Press Release

Comarch, a global supplier of software and services, provides the Operational Support System (OSS) and professional services that supports Arqiva’s smart metering platform, part of the UK Government’s Smart Metering Programme that will be delivered to 26 million homes in the UK by 2020...

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Benefits of implementing a system for handling failures in the telecommunications network - Comarch Fault Management:

Introduce intelligent event processing

Manage services implemented on heterogeneous multi-vendor, multi-domain networks and delivery platforms serviced by partners.

Build an umbrella system to support efficient orchestration

Protect customers from experiencing service quality deterioration, using analytics and prediction features.

Support your SDN/NFV infrastructure

A comprehensive fault management system is the key to efficient orchestration of the virtualized environment. The Comarch Fault Management system supports modern NFV interfaces so they get the current status of the network and steer other processes realized by E2E Orchestrator.

Decrease NOC involvement in field processes

Secured and instant access to FM data from mobile devices decreases calls to NOC and improves the way of executing corrective maintenance tasks in the field. Technicians can self-assess their activities when on the site.

Alarm Reduction Rate Achieved With IA&A Fault Management Functionalities

Alarm reduction rate achieved with IA&A Fault Management functionalities

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