Comarch Integrated Assurance is a product line that addresses these issues from the perspective of service assurance management. First, Comarch Next Generation Service Assurance (NGSA) transformed traditional network-centric fault management into a telecom assurance solution, taking into account the resource, service and customer perspectives, and started to break down unmanageable silos. This paved the way for the more comprehensive Comarch Integrated Assurance (IA), with embedded support for end to end assurance processes such as incident management, problem management and change management, as defined by ITIL®. Thus, by deploying Comarch’s service assurance telecom solution, operators were able to manage digital services based on complex value chains, and aggregate information from partners’ systems and converged networks, including IT infrastructure, and fixed, mobile and cable access domains.
The next step in this assurance evolution is Comarch Intelligent Assurance & Analytics (IA&A). The solution enhances integrated assurance with OSS/BSS data analytics, big data management capabilities, an artificial intelligence module using machine learning algorithms for predictive maintenance, and knowledge accumulation functionalities to automate the collection and collation of best practices related to preventing and solving network issues within an organization. This makes Comarch IA&A the best suite for the successful implementation of the AIOps concept which is revolutionizing telecom network and service assurance.
Typical OSS environments were growing through years by acquisitions of new companies, introduction of new technologies, evolution of organizational structure. Very often it resulted in a set of separated silos connected by inefficient manual processes. High complexity of such environment is blocking automation which is prerequisite for zero-touch network and service management. With introduction of 5G and virtualization, it is the best time to realize the holistic approach to assurance with Integrated Assurance. Comarch Next Generation Service Assurance (NGSA) transformed traditional network-centric fault management into a telecom assurance solution taking into account resource, service and customer perspective and started to break silos. It also paved the way towards even more comprehensive approach delivered by Comarch Integrated Assurance (IA) with embedded support for end-to-end assurance processes like Incident Management, Problem Management and Change Management, as defined by ITIL®. Comarch telecom service assurance is capable of managing digital services based on complex value chains, and of aggregating information from partners’ systems and converged networks, including IT infrastructure, and fixed, mobile and cable access domains.
Integrated Assurance brings pro-activeness and significant reduction of Mean-Time-To-Repair (MTTR) due to automation enabled by close integration of traditionally stand-alone applications like fault management, service problem management, resource & service test management, resource & service performance management, service quality management, service assurance control as defined by eTAM. The embedded utilization of service model and network topology is key differentiator, enabling the system to take into account the different requirements that services may have of the underlying network, and to calculate and predict the customer service impact accurately. All products building up Comarch IA are supporting Open API so you can easily tailor the solution and fit it to your existing environment.
Growing complexity of communication network ecosystem, introduced by the Internet of Things (IoT) and 5G, as well as scarce human resources on one hand, and a need for real-time analysis guaranteeing low latency on the other, are putting huge pressure on telecom network and service assurance solutions. Manual processing of alarms, incidents and problems is no longer feasible. Human resources should focus on solving strategical and tactical issues by defining policies and leave operational work to AIOps platforms as defined by Gartner.
Comarch Intelligent Assurance & Analytics (IA&A) has evolved from Comarch Integrated Assurance product line, which is broadly known and was accepted by telecoms worldwide. Integrated Assurance has become intelligent by enhancing it with OSS/BSS Data Analytics performing big data analysis, Artificial Intelligent module using machine learning algorithms to implement predictive maintenance, and Knowledge Accumulation for automated gathering of best practices in preventing and solving network & service incidents and problems. These extensions make Comarch IA&A the best suite to realize AIOps concept which is revolutionizing telecom network and service assurance.
Comarch IA&A is part of broader Comarch OSS which is supporting end-to-end orchestration of hybrid physical and virtualized network and is one of pillars of broad Comarch strategy of embedding AI in its products.
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