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Typical OSS environments grew over several years through acquisitions of new companies, the introduction of new technologies, and the evolution of organizational structure. This very often resulted in a set of separated silos connected by inefficient manual processes. The high complexity of such environments is blocking automation which is a prerequisite for zero-touch network and service management. With the introduction of 5G and virtualization, now is the time to realize the holistic approach to assurance with Integrated Assurance. Comarch Next Generation Service Assurance (NGSA) has transformed traditional network-centric fault management into a telecom assurance solution, taking into account resource, service and customer perspective, and has started to break silos. It also paved the way for an even more comprehensive approach delivered by Comarch Integrated Assurance (IA), with embedded support for end to end assurance processes such as incident management, problem management and change management, as defined by ITIL®. Comarch telecom service assurance is capable of managing digital services based on complex value chains, and of aggregating information from partners’ systems and converged networks, including IT infrastructure, and fixed, mobile and cable access domains.
Integrated Assurance brings pro-activeness and significant reduction of mean time to repair (MTTR) due to automation enabled by close integration of traditionally stand-alone applications such as fault management, service problem management, resource & service test management, resource & service performance management, service quality management, and service assurance control, as defined by TAM. The embedded utilization of service model and network topology is the key differentiator, enabling the system to take into account the different requirements that services may have of the underlying network, and to calculate and predict the customer service impact accurately. All products within Comarch IA support Open API, so you can easily tailor the system and fit it to your existing environment.
The growing complexity of communication network ecosystem, introduced by the Internet of Things (IoT) and 5G, as well as scarce human resources on one hand, and a need for real-time analysis guaranteeing low latency on the other, are putting huge pressure on telecom network and service assurance systems. Manual processing of alarms, incidents and problems is no longer feasible. Human resources should focus on solving strategical and tactical issues by defining policies and leave operational work to AIOps platforms, as defined by Gartner.
Comarch Intelligent Assurance & Analytics (IA&A) has evolved from the Comarch Integrated Assurance product line, which is well-known and accepted by telecoms worldwide. Integrated Assurance has become intelligent by enhancing it with OSS/BSS Data Analytics performing big data analysis, an Artificial Intelligent module using machine learning algorithms to implement predictive maintenance, and Knowledge Accumulation for automated gathering of best practices in preventing and solving network and service incidents and problems. These extensions make Comarch IA&A the best suite to realize the AIOps concept, which is revolutionizing telecom network and service assurance.
Comarch IA&A is part of broader Comarch OSS which is supporting end to end orchestration of hybrid physical and virtualized network and is one of pillars of the broad Comarch strategy of embedding AI in its products.
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