Intelligent Assurance & Analytics

The development of the telecommunications industry landscape in recent years has forced network operators to rethink the way they design their ecosystems and approach their business in terms of telecom service assurance.
The Internet of Things (IoT) and 5G have brought new opportunities and technological challenges in the field of OSS assurance, particularly as communication service providers (CSPs) juggle limited human resources, increasing demand for real-time analysis to guarantee low latency, pressure from competitors to automate and a need to optimize ecosystem silos that have become unwieldy, poorly integrated and rely on manual processes.

Comarch Intelligent Assurance & Analytics solutions offer:

Check Comarch Intelligent Assurance & Analytics solutions in use. Read case studies:

  • Case Study

    Case Study

    Next Generation Service Assurance improves corporate customer satisfaction
  • Case Study

    Case Study

    Next Generation Service Assurance (NGSA) improves corporate customer satisfaction
  • Press Release

    Press Release

    Comarch supports Arqiva’s development of next generation smart metering services
  • Case Study

    Case Study

    Implementation of Comarch Fault management
  • Case Study

    Case Study

    Better Control of Network Operations with "Umbrella" Fault Management
  • Case Study

    Case Study

    Comarch Fault Management Supports Orange and T-Mobile’s Infrastructure Sharing Initiative in Poland

    What is Comarch Integrated Assurance?

    Typical OSS environments were growing through years by acquisitions of new companies, introduction of new technologies, evolution of organizational structure. Very often it resulted in a set of separated silos connected by inefficient manual processes. High complexity of such environment is blocking automation which is prerequisite for zero-touch network and service management. With introduction of 5G and virtualization, it is the best time to realize the holistic approach to assurance with Integrated Assurance. Comarch Next Generation Service Assurance (NGSA) transformed traditional network-centric fault management into a telecom assurance solution taking into account resource, service and customer perspective and started to break silos. It also paved the way towards even more comprehensive approach delivered by Comarch Integrated Assurance (IA) with embedded support for end-to-end assurance processes like Incident Management, Problem Management and Change Management, as defined by ITIL®. Comarch telecom service assurance is capable of managing digital services based on complex value chains, and of aggregating information from partners’ systems and converged networks, including IT infrastructure, and fixed, mobile and cable access domains.

    Integrated Assurance brings pro-activeness and significant reduction of Mean-Time-To-Repair (MTTR) due to automation enabled by close integration of traditionally stand-alone applications like fault management, service problem management, resource & service test management, resource & service performance management, service quality management, service assurance control as defined by eTAM. The embedded utilization of service model and network topology is key differentiator, enabling the system to take into account the different requirements that services may have of the underlying network, and to calculate and predict the customer service impact accurately. All products building up Comarch IA are supporting Open API so you can easily tailor the solution and fit it to your existing environment.

    Check Comarch Integrated Assurance benefits:

    1. 01 Take the first step towards zero-touch management
    2. Utilize your comprehensive end to end assurance data to automate root-cause and impact analysis in a cross-domain manner.
    3. 02 Decrease costs of maintenance
    4. Automate your business processes with efficient end to end event processing taking into account resource, service and customer perspectives.
    5. 03 Introduce the BizDevOps paradigm in your organization
    6. Use the experience of your engineers in the most effective way to grow your telecommunications business.
    7. 04 Break the silos and move to cloud-native applications with open APIs
    8. Implement the network and service convergence paradigm in your operational teams and integrate Comarch’s solution with your environment via open API, or enhance it with other Comarch products (such as Comarch FSM Workforce Management).

    Take the first step towards zero-touch management

    Utilize your comprehensive end to end assurance data to automate root-cause and impact analysis in a cross-domain manner.

    Decrease costs of maintenance

    Automate your business processes with efficient end to end event processing taking into account resource, service and customer perspectives.

    Introduce the BizDevOps paradigm in your organization

    Use the experience of your engineers in the most effective way to grow your telecommunications business.

    Break the silos and move to cloud-native applications with open APIs

    Implement the network and service convergence paradigm in your operational teams and integrate Comarch’s solution with your environment via open API, or enhance it with other Comarch products (such as Comarch FSM Workforce Management).

    What is Comarch Intelligent Assurance & Analytics?

    Growing complexity of communication network ecosystem, introduced by the Internet of Things (IoT) and 5G, as well as scarce human resources on one hand, and a need for real-time analysis guaranteeing low latency on the other, are putting huge pressure on telecom network and service assurance solutions. Manual processing of alarms, incidents and problems is no longer feasible. Human resources should focus on solving strategical and tactical issues by defining policies and leave operational work to AIOps platforms as defined by Gartner.

    Comarch Intelligent Assurance & Analytics (IA&A) has evolved from Comarch Integrated Assurance product line, which is broadly known and was accepted by telecoms worldwide. Integrated Assurance has become intelligent by enhancing it with OSS/BSS Data Analytics performing big data analysis, Artificial Intelligent module using machine learning algorithms to implement predictive maintenance, and Knowledge Accumulation for automated gathering of best practices in preventing and solving network & service incidents and problems. These extensions make Comarch IA&A the best suite to realize AIOps concept which is revolutionizing telecom network and service assurance.

    Comarch IA&A is part of broader Comarch OSS which is supporting end-to-end orchestration of hybrid physical and virtualized network and is one of pillars of broad Comarch strategy of embedding AI in its products.

    Check Comarch Intelligent Assurance & Analytics benefits:

    1. 01 Introduce AIOps to your organization and be prepared for 5G
    2. Intelligence is a key to the efficient utilization of the knowledge hidden in your organization. People work hand in hand with intelligent machines, providing the information required to perform the appropriate actions at the right time.
    3. 02 Break the silos
    4. Intelligent Assurance & Analytics provides a holistic approach to telecom assurance processes and breaks the traditional silos which are decreasing your operational efficiency.
    5. 03 Decrease mean time to repair
    6. Intelligent root-cause and impact analysis are decrease MTTR significantly, optimizing utilization of your valuable resources and improving customer satisfaction.
    7. 04 Introduce policy-based management
    8. With unified configuration of all telecom assurance processes you are able to focus on defining strategies instead of performing repeatable operational tasks.

    Introduce AIOps to your organization and be prepared for 5G

    Intelligence is a key to the efficient utilization of the knowledge hidden in your organization. People work hand in hand with intelligent machines, providing the information required to perform the appropriate actions at the right time.

    Break the silos

    Intelligent Assurance & Analytics provides a holistic approach to telecom assurance processes and breaks the traditional silos which are decreasing your operational efficiency.

    Decrease mean time to repair

    Intelligent root-cause and impact analysis are decrease MTTR significantly, optimizing utilization of your valuable resources and improving customer satisfaction.

    Introduce policy-based management

    With unified configuration of all telecom assurance processes you are able to focus on defining strategies instead of performing repeatable operational tasks.

    Comarch Intelligent Assurance & Analytics solutions for telecoms consists of:

    Optimizing Service Assurance - Case Study:

    • With their modern and innovative OSS portfolio, Comarch has repeatedly demonstrated strong and reliable business partnering with Vodafone. Comarch has provided high quality COTS products, coupled with their impeccable services to implement solutions on time and within budget, adapting swiftly to new business requirements arising during and post implementation. Considering dimensions such as: time-to-market; quality to market; customer obsession; agility; value; innovation, Comarch is a partner who invariably ticks all of the boxes.
      Shane Gaffney, Director of OSS, Central Europe, Vodafone 

      Want to know more? Download PDF materials!

      • White Paper

        White Paper

        Moving Service Assurance to the Next Level
      • White Paper

        White Paper

        How Telecoms Can Become Pro-Active in Managing Customer Experience
      • White Paper

        White Paper

        How large CSPs like Vodafone utilize Comarch OSS to cope with todays challenges
      • Solutions for Telecoms

        Solutions for Telecoms

        Complete portfolio of IT solutions and services for Telecommunications
      • Telco Review

        Telco Review

        Comarch Telecommunications Magazine
      • Customer Success Stories

        Customer Success Stories

        How telecom operators worldwide embrace success with Comarch BSS/OSS
      • Comarch Overview

        Comarch Overview

        Find out more about Comarch Telecommunications!
        See all resources >>

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