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Service Monitoring

What is Comarch Service Monitoring product?

The application of artificial intelligence in your operational processes brings new opportunities. Regardless of how high-level your network is, service quality monitoring can not only help you store information about the most important relations between your customer facing services, resource facing services and resources, but can bring added value when it acts as a data input source to extend AI knowledge and enhance its capabilities and accuracy. Comarch Service Monitoring lets you monitor services implemented over various network technologies and management domains. Events originating from different sources, such as fault management, service quality management and performance management are correlated and processed in Comarch Service Monitoring to perform impact analysis for the service. The results are presented graphically on a service tree to give the operator a rapid insight into the prevailing situation at any time.

Compared to other service monitoring systems available on the market, the Comarch product is a part of the broader, pre-integrated Comarch Integrated Assurance family. When the Comarch Fault Management and Comarch Service Quality Management modules are integrated, using the same software platform, you will experience truly unified event processing supported by a “single pane of glass” approach with the same look and feel.

The Platform will Boost Your Network and Service Operation Center Performance with:

Faster impact analysis based on flexible service models built using flexible relations: required, optional, failover, weighted, N out of M, and mixed.

One-click navigation to root-cause alarms and to all alarms from the sub-tree under an object.

One-click navigation to additional relevant information (object-related trouble tickets, outages, and historical alarms) within one GUI window.

Automatic creation, update and closing of trouble tickets in third-party systems in the event that an object is impacted.

How Telecoms Can Become Pro-Active in Managing Customer Experience
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Benefits of Comarch Service Quality Management product:

  1. 01 Monitor services implemented on any network
    2. Managing services implemented on heterogeneous multi-vendor, multi-domain networks and delivery platforms serviced by partners is a real challenge. With Comarch Service Monitoring you can easily monitor and manage the quality of digital services delivered through complex value chains.
  2. 02 Proactively prevent customer service degradation
    3. Comarch Service Monitoring lets you protect customers from experiencing service quality deterioration. This kind of proactivity is enabled through trend analysis and prediction capabilities. Pre-integration with SQM provides the benefit of a quality of service (QoS) threshold alarm mechanism, which allows alerts to be raised early enough to prevent customer incidents.
  3. 03 Prioritize based on customer and business impact
    4. Quality metrics consider how different services are implemented on the network, and their requirements regarding network performance. This is because the same network KPI may have a different impact on each service and, ultimately, on customer experience.
  4. 04 React swiftly with automated impact analysis and enhanced root-cause analysis
    5. Resolve customer incidents more rapidly by automating impact analysis and improving root-cause analysis through drilling down into events that impact services.

Monitor services implemented on any network

Managing services implemented on heterogeneous multi-vendor, multi-domain networks and delivery platforms serviced by partners is a real challenge. With Comarch Service Monitoring you can easily monitor and manage the quality of digital services delivered through complex value chains.

Proactively prevent customer service degradation

Comarch Service Monitoring lets you protect customers from experiencing service quality deterioration. This kind of proactivity is enabled through trend analysis and prediction capabilities. Pre-integration with SQM provides the benefit of a quality of service (QoS) threshold alarm mechanism, which allows alerts to be raised early enough to prevent customer incidents.

Prioritize based on customer and business impact

Quality metrics consider how different services are implemented on the network, and their requirements regarding network performance. This is because the same network KPI may have a different impact on each service and, ultimately, on customer experience.

React swiftly with automated impact analysis and enhanced root-cause analysis

Resolve customer incidents more rapidly by automating impact analysis and improving root-cause analysis through drilling down into events that impact services.

OTT Service Monitoring Prototype 

OTT Service Monitoring Prototype 1

OTT Service Monitoring Prototype 2

Related products:

Intelligent Assurance & Analytics

Fault Management

Case study: Comarch Service Monitoring in Use

  • I am confident that Comarch solutions will enable MTC to accomplish transition from a network-centric towards a customer-centric OSS ecosystem with an ultimate goal of creating the best customer experience.
     
    Andrey Ushatsky, Vice President and Chief Technology Officer, MTC
Read case study

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