Comarch FSM is the field service management software, necessary for every service providing company. An efficient field service solution is required to support various areas including service order placement, scheduling, technician assignment depending on skills and availability, route optimization, equipment allocation as well as service level agreements and reports management. Comarch FSM is a complete field service management solution for staffing, scheduling and managing field force.
It offers a smooth and profitable service by linking connected devices to a cloud-based field service software. Only comprehensive tools supporting end-to-end field service delivery processes can reduce operating costs and improve the customer experience of successful service providers. Thanks to gathered data, Comarch Field Service Management knows instantly when there is an issue and automatically dispatches the right resources to improve first-time fix rate.
∎ Cost optimization due to well-informed task assigning and route planning
∎ Reduction in paper and phone usage thanks to mobile access for technicians in remote locations
∎ Decrease in dispatcher workload due to the Automatic Dispatcher module and order completion reporting performed directly by service technicians
∎ Maximization of workforce productivity resulting from improved time and resource management
∎ Reduction of unsuccessful truck rolls since all data for technicians is available in FSM Mobile
∎ Increase in revenue resulting from a higher number of installations per day and the ability to complete the service activation process in real-time
∎ Boost in sales due to new up-sell and cross-sell offers to customers through the field service
∎ Improved customer satisfaction as a result of heightened service efficiency
“Comarch’s solution enabled us to introduce major improvements and streamlining in the organization. As a result, we could reduce operational costs. The system not only automated dispatching tasks but also, thanks to the integration, became a basic tool for completing the department’s everyday work.”
Director of Network Support Tools, Orange Polska
"Comarch Field Service Management enabled ViaSat to automate order and resource management processes, which has enabled us to provide an excellent customer experience in fulfilling customer orders”.
Director of Field Operations, ViaSat Inc.
“At Hrvatski Telekom we pay special attention to delivering the best possible customer experience. Thanks to the OSS transformation we are doing with Comarch, as a part of the Business (IT) Transformation Program, we will be able to further automate and simplify our service delivery processes by using the COTS capabilities of the system, shorten the time to market, and, as a result, deliver an excellent converged product portfolio to our customers.”,
Josip Hans Sekulić
OSS Transformation Program Director, Hrvatski Telekom
"We were […] looking for a solution to enable easy creation of personalized, on-demand offers for specific customers. […]Together with Comarch tools we can really become an important player in quad-play services on the Polish market."
President of the Management Board, Vectra S.A.
„The inspection and claim adjustment in the field is an operationally critical element for us, and also generating high costs. After thorough changes in claim adjustment processes, it is time to use professional tools that allow optimal planning of inspections and support for adjusters in the field”.
Vice President, Warta S.A.
"The field service management system is a next step forward in pursuing our customer-centric strategy, as it will ensure technical support to be in the exact location right on time, which will work to the benefit of both customer satisfaction and our position on the Ecuadorian market"
President of TVCable
‘It is our expectation that by implementing the Field Service Management platform we will be able to better schedule meetings with our customers in the field. This is an important aspect for our field advisors. In addition, our customers really appreciate personal meetings allowing them to set up favorable conditions for the repayment of their debt in installments tailored to their financial capacity’
“We expect Comarch FSM to bring us a 20% increase of field force productivity. We are convinced this solution will help us improve our KPI of Problems Resolved on First Field Visit up to 30% thus enhancing our customers’ satisfaction considerably”.
Program Manager, IET
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