Field Service Management (FSM)

Automate mobile workforce and equipment management with Comarch FSM

Increase number of tasks completed by mobile workers up to 25% and achieve SLA compliance up to 90%. Learn more about the Comarch FSM's powerful features. 

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Field Service Management

What Our Field Service Management Software Can Do for You

Supporting TM Forum Open API

Comarch's full ODA-compliant portfolio currently has 12 APIs in accordance with Open API. The architecture of the systems and the company’s approach is already in line with Open Digital Architecture (ODA), and the organization remains motivated to continue with the certification. 

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What is Comarch Field Service Management Software?

Comarch FSM is the field service management software, necessary for every service providing company. An efficient field service solution is required to support various areas including service order placement, scheduling, technician assignment depending on skills and availability, route optimization, equipment allocation as well as service level agreements and reports management. 

Comarch FSM is a complete field service management solution for staffing, scheduling and managing field force. 

It offers a smooth and profitable service by linking connected devices to a cloud-based field service software. Only comprehensive tools supporting end-to-end field service delivery processes can reduce operating costs and improve the customer experience of successful service providers. 

Thanks to gathered data, Comarch Field Service Management knows instantly when there is an issue and automatically dispatches the right resources to improve first-time fix rate.



Cloud FSM

Comarch FSM is available in the cloud version to enable faster software implementation for your company, and to help your business save on the costs of deployment and maintenance.

New releases, features, and updates of our software are all deployed smoothly, ensuring full security for processed data.

While we provide our cloud FSM, we are also open to adjusting the software to meet your business needs. So, you receive the product best suited to your organization’s needs, and your business becomes more flexible and scalable.

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Comarch FSM Mobile App

The increasing complexity of work orders, expanding outsourced workforces, and more demanding clients expecting extremely fast contact and issue resolution… all of these factors create an environment that is highly complicated to manage and control. As a result, field workers are exposed daily to many challenges and unnecessary stress, which makes them less likely to perform effectively.

By digitizing daily schedules, and ensuring that information is available in real time, technicians work smarter and are able to achieve excellent performance.

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Empower your Telco Business with Total Experience

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Our clients already using our field service management software

  • “Comarch’s solution enabled us to introduce major improvements and streamlining in the organization. As a result, we could reduce operational costs. The system not only automated dispatching tasks but also, thanks to the integration, became a basic tool for completing the department’s everyday work.”

    Krzysztof Zielosko
    Director of Network Support Tools, Orange Polska

  • "It will be a huge step towards further innovation of our services to serve our customers at the highest possible level. Having a reliable field management solution dedicated to our industry unlocks new opportunities for future expansion. Deep automation and simplified management procedures enabled by Comarch FSM aid our strategic approach to the way we cooperate with our customers."

    Nurul Kowim
    CEO of MTM

  • "Comarch Field Service Management enabled ViaSat to automate order and resource management processes, which has enabled us to provide an excellent customer experience in fulfilling customer orders." 

    Brian Crouthers
    Director of Field Operations, ViaSat Inc.

  • "We were […] looking for a solution to enable easy creation of personalized, on-demand offers for specific customers. […]Together with Comarch tools we can really become an important player  in quad-play services on the Polish market."

    Tomasz Żurański
    President of the Management Board, Vectra S.A.

  • „The inspection and claim adjustment in the field is an operationally critical element for us, and also generating high costs. After thorough changes in claim adjustment processes, it is time to use professional tools that allow optimal planning of inspections and support for adjusters in the field.”

    Rafał Stankiewicz
    Vice President, Warta S.A.

  • "The field service management system is a next step forward in pursuing our customer-centric strategy, as it will ensure technical support to be in the exact location right on time, which will work to the benefit of both customer satisfaction and our position on the Ecuadorian market."

    Jorge Schwartz
    President of TVCable

  • "As a medical supplies provider, we are a key part of hospitals’ and healthcare units’ supply chain processes. In view of this, we need to deliver reliable products and services that meet specific standards. We searched for the technology that would enable us to avoid duplicating processes, and to collect more data about our deliveries. The modularity of Comarch FSM, the personalized approach and invaluable advice from their representatives helped us to transform our business. We are now ready to take more orders without worrying about service quality, and can distribute workload efficiently and stay up to date with supplies data.
    What is more important, the cloud model ensures that the implemented solution will be maintained by professionals at Comarch’s data center, and that it is scalable. Thanks to that, we are able to focus on our core operations and continue our expansion."
    Piero Coccoli
    Clinical Product Specialist and FSM Project Manager MedicAir

    Comarch Field Service management in use. Read Customer References


    Comarch Improves Hospital Inventory Management by Cloud-based FSM Software for MedicAir in Italy

    TVCable Group
    TVCable Group

    TVCable Group Modernizes Field Service Processes with a Comprehensive Comarch FSM System

    Future Connections (Netherlands)
    Future Connections (Netherlands)

    FSM integration, operation automation, and improved customer experience for B2B and B2C clients in the Netherlands.

    Awards & Recognitions:

    • Frost & Sullivan Best Practices Award 2023

      Comarch FSM identified as Competitive Strategy Leader in European mobile field service management industry

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    • Turbines of the Polish Economy 2023

      Comarch FSM Cloud awarded among the Best Products for small and medium enterprises in the Innovation category

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    • 2022 Gartner® Magic Quadrant™ for Field Service Management

      Comarch has been included as an Honorable Mention in the 2022 Gartner® Magic Quadrant for Field Service Management.

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    • Frost Radar™: North American Mobile Field Service Management Market

      Comarch FSM was mentioned among the 11 leading field service management (FSM) providers in North America.

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      Explore Field Service Management Solutions by Industry

      Read our blog on field service automation, optimization and innovations
      Download our ebooks, white papers, case studies on field service management

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