Field Service Management for Financial Institutions

 

Services such as insurance claims adjustment, ATMs, payment terminal maintenance and customer services related to financial products can be optimized using advanced scheduling, real-time tracking and enterprise mobility. Comarch Field Service Management software for financial institutions, together with integrations with internal systems, builds an environment that improves customer experience and lowers the total cost of the process.

FSM for financial companies
Do you want to learn more about the Comarch FSM solution? Order a free live demo!

Mobile Claims Adjustment Software for Insurance Companies

Comarch Mobile Claims Adjuster software is a solution based on Comarch Field Service Management for non-life insurance companies that have their own network of adjusters engaged in claims inspections in the field. The system allows claims to be assigned to adjusters in accordance with their qualifications and availability, lets optimal routes be selected, and facilitates the generation of reports based on performance indicators.

The solution also includes a mobile application for claims adjusters, which aims to facilitate and accelerate their work. Available on smartphones and tablets, Comarch Mobile Claims Adjuster software shows the route to the appointed meeting place and displays all necessary information about the claim. It also allows registration of all required information during the claim inspection, forwarding it immediately to the central claims system.

Mobile Claims Adjuster for insurance

Debt collection

Field service management in financial institutions such as debt collection agencies or other services which require well-planned execution of their agents’ visits may benefit from advanced scheduling with real-time calendar updates according to the progress of field staff. Such activities rely on large databases of locations that must be visited without precise knowledge of how long each visit might take. Real-time scheduling allows on the fly adjustments, change planning and effective field service management in debt collection services.

Support of debt collection in the field covers the areas related to bulk scheduling of a large database of field visits and optimal assignment of customer advisors’ visits. All the assigned tasks are visible in the mobile app for advisors, used for settlement agreement processing. Additionally, payment and cash transport tracking, combined with comprehensive reporting of the visits, allow constant monitoring of the performance and identification of possible misuse.  Also, with real-time calendar adjustments caused for instance by the lack of customer presence or other visit duration changes, the schedule remains full and daily performance is maintained at a high level.

service management of debt collection

Cash transport

Cash collection or cash transport between bank branches and ATMs requires optimal routes, engagement of key personnel at the right time, and visiting different locations in a strictly defined sequence. Comarch FSM enables ad hoc or planned scheduling of cash transport, taking into consideration all aspects of the process and including advanced convoy tracking.

The system features support activities such as cash transport (cash points and ATMs), according to relevant procedures, optimal route planning, online confirmation of task status, and real-time registration of escalations and delays, together with online tracking of convoy location and transport status.

service management of cash transport

Equipment Service

Comarch FSM with asset management supports the installation, periodic maintenance and service call management for equipment such as cash dispensing devices and payment terminals. The system automatically assigns appropriate resources according to priority, and supports the execution of tasks. Complete visit histories and comprehensive records of servicing are stored in the system. For periodic maintenance, the system creates tasks automatically and optimizes their scheduling.

The system supports technical maintenance of cash machines and payment terminals, service call registration, field service scheduling and optimization of field staff utilization, and ensures updates on tasks on mobile devices. The solution also improves communication thanks to online confirmations and completion reports. All data are processed in real time, which enables advanced field service analysis and constant KPI and SLA tracking.

service management for banking equipment

FREE GUIDE 

50 Ways to Automate Field Service Delivery

Resource management, service request management, planning and scheduling, business management, work order execution, effective communication, and asset management. All of these processes can be fully automated.

Learn how, by downloading our free 23-page guide that defines 50 areas to be optimized in field service delivery, categorized by process.

 

Download now

ebook FSM automation guide

Want to know more? Download PDF materials about FSM!

    Need some help with product selection?

    Tell us about your business needs. We will find the perfect solution.