By integrating Comarch FSM software with internal data sources, field service companies can provide a high level of customer service at each step of the process. Integrations with trouble ticketing, call center, CRM and ERP, fleet management, ECM systems, IoT devices, and inventory mean Comarch FSM users benefit from end to end service process automation and optimization. As a result, all team members, including managers, dispatchers, call center and field service staff, can deliver top-class service to your clients, while the management team can control and improve it.
In Comarch’s solution, data collected from different sources including CRM or ERP are transformed into easy to read dashboards. You can present data with pre-defined templates for reports to track common KPIs, or use the report designer to personalize views. With dashboards, managers are provided with information about operational and strategic performance. Updated information about closed, open or overdue tasks, or escalations, enable better field service management on a daily basis, while internal and external staff productivity KPIs allow future resource planning.
Service businesses should make data more actionable by using the prediction features. With the forecasting module in Comarch FSM, based on historical data and specific knowledge, you can predict resource demand in the context of skills and working area, and then make smarter decisions about skill changes and resource reallocation. The forecasts also allow you to react faster to trends and plan resources and training in the long term. As a result, your business becomes more proactive than reactive, and is better prepared for the future.
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