WHITE PAPER:
A Hands-on Guide to Customer Engagement in Service Delivery

When we assess customer service effectiveness in a company, we focus mostly on KPIs based on time – SLA compliance, mean time to complete a work order, and number of orders per day. However, time should be perceived as a key driver of service development, not only as one efficiency indicator.

The growing number of products and features, combined with the possibilities that come with mobile Internet access, have created an even greater need for fast and efficient solutions.

But how to benefit the most from the well-connected world in field service?

Read more about this by downloading our white paper.

What you will learn:

  • How technological trends impact on customer engagement
  • How digitization defines communication with a client and the level of delivered service
  • What stage your company has reached in the context of field service automation
  • How to define key service areas with customer journey mapping to engage customers
  • Ideas to optimize service processes and live up to clients’ expectations
  • How contact center employees’ responsibilities should be adapted to the technological environment 

 

Download your copy of this Comarch whitepaper now.

 

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