With the client portal module, you allow customers to be involved in the service process from the start. Thanks to easy communication via the portal and the use of notifications, they can choose an appropriate date and time for their appointments, and cancel or reschedule visits. Thanks to this self-service option, clients can control the situation, and view technician location and tasks status. With these software features you may adjust your services to meet customers’ changing needs.
To ensure field service of high quality, Comarch FSM provides several options enabling efficient issue resolution and service process tracking. With task checklists, technicians are able to perform effectively and within the expected timeframe. When a work order is complete, the technician adds photo documentation and notes, and the customer rates the technician’s work before filling out the quality survey on the mobile device and confirming service delivery with a signature. With all these solutions, you know how your customer service is performing.
Even when a service has been delivered, a client may require further documents about the performed tasks, or might need to make new appointments. In these cases, your business should use information about the previous service appointments to help the client take further steps. To facilitate this, Comarch FSM allows your clients to define preferred technicians, view visit histories, and see documents regarding the resolved issues. With these options, the customer service process is constantly being improved from beginning to end.
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