CSPs perform various transformations in multiple areas of their business, one of which includes the creation of unified, well-organized and reconfigurable processes. In an industry where competition has increased significantly in recent years, time to market is crucial for every service provider’s success, and this is where systems dealing with workforce management are of great help. To alleviate the issue of multiple IT systems being involved in field service processes, a central management system should be implemented.
By integrating Comarch FSM (Field Service Management) with telecom systems, and configuring the FSM modules to meet specific needs, operators can increase the level of automation and optimization in their organizations.
The current trend for optimization of telecom field services is also observed on the cable market. In particular, MSOs (multiservice operators), which have grown through acquisitions, need to maintain high customer service quality, while keeping costs at a minimum, which is partially achievable by optimizing workforce organization.
To facilitate this, Comarch FSM enables features supporting the work dispatching process, optimizing field workers’ calendars, their routes to clients, and the efficient management of partners’ employees.
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