Software for Mobile Claims Adjustment

Effective claims assignment

If the loss exceeds a certain amount, there is a need to send a mobile claims adjuster for inspection onsite. But assigning the right person is limited by numerous constraints: regions, skills required to manage a given type of case or property (for example, a car, a house or a yacht), or even the years of experience of a given employee. If you serve VIP clients, you cannot send just anyone to handle their claims. If we add to all of these the availability of employees, their other tasks and preferred work hours, we are faced with a complex equation to address before we even begin making a decision about who should be assigned.

What if one algorithm would do all of this for you, and assign a mobile claims adjuster to each case automatically?

With Comarch FSM software for mobile claims adjustment, you can rely on a system which automatically matches each new claim with the right person, and can reassign it when needed.

Claims adjustment and mobile experience for clients

You can also improve clients’ experience with on-demand access to an enhanced client portal available in Comarch Digital Insurance, allowing easy access to claims reporting, uploading documents and status checks by integrating it with the extra Comarch FSM feature for appointment rescheduling, visualization of the adjuster’s position and satisfaction surveys. When necessary, clients can reschedule visits on their own, choosing from available slots presented by the system, which will be automatically updated in the adjusters’ schedules.

All functionalities can be exposed either by a customized web page or by a mobile application. Both can be delivered with FSM, or integrated with existing solutions through a dedicated API.