Managing a mobile workforce requires smooth information flow between dispatchers and technicians. Field staff need to have access to the right information in a timely manner to manage tasks and satisfy customers.
If a service visit is to be efficient, the technician needs important details about the task and the customer. To ensure high quality customer experience, it is also crucial to keep repair history and documentation, enabling the resolution of future issues.
You can achieve this thanks to our mobile workforce management software.
The Comarch Field Service Management mobile app enables technicians to access work order data, no matter where they are. The app, available on Android and iOS, fully supports communication between members of the field service team. With offline synchronization capabilities, you can gather mobile signatures, add technicians’ comments about tasks, and create completion reports that may be sent to the customer automatically.
The Comarch FSM mobile app allows the immediate exchange of information, including work order details, customer repair history, and changes in the schedule. Within minutes, technicians know what should be fixed, where to go and what piece of equipment will be needed on site. Even if they need to handle more complex issues, the app lets them exchange information with the dispatcher, using the chat feature and photographs sent in real time.
Thanks to the Comarch FSM app, field service professionals have access to task details, history, visits and a knowledge base. As a result, each repair is diagnosed faster and may be carried out more efficiently. Technicians are able to quickly identify devices via augmented reality and fix equipment during the first visit. This leads to reduced total service costs, and the ability to assign more tasks to the employees. All these features facilitate your field service management and lead to higher satisfaction of your clients.
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