AI-powered Scheduling and Dispatching

With numerous service requirements and clients in various regions, field work management may be quite challenging, especially when you encounter unexpected events such as work order volatility, cancelled appointments, employee unavailability or insufficient internal resources.

With  AI-powered scheduling software, these challenges may be simplified thanks to process automation and optimization.

FSM effective planning and scheduling FSM

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Automated Scheduling

AI-powered scheduling options, based on heuristic algorithms, allow you to fully optimize mobile workers’ calendars in real time. Task assignment is simplified with the automated dispatching option, based on technician’s skillset, availability, and current location.

With AI-powered scheduling software, incoming requests are assigned to qualified technicians near the customer location, and thanks to data collection in GIS, workers’ routes to clients’ destinations are optimized, so driving time and costs are minimized. 

Manual Dispatching

With an easy to read calendar you have access to field service workers’ schedules and work order details in one place. Technicians’ work time is registered, and details about task execution updated in real time. If any changes are necessary, you can re-plan the tasks using the drag and drop option and change the assigned technician.

Mobile Field Service Tracking

Real-time tracking helps you control each task’s status and react when needed. With field service scheduling software and GPS integration you can track your workers’ location and availability, and prevent any problems.. When cancellations or delays occur, you can use the easy rescheduling option to manage the changes and maintain a high level of service quality.

FREE GUIDE: 50 Ways to Automate Field Service Delivery

Resource management, service request management, planning and scheduling, business management, work order execution, effective communication, and asset management. All of these processes can be fully automated.

Learn how, by downloading our free 23-page guide that defines 50 areas to be optimized in field service delivery, categorized by process.

 

Download now

guide fsm automation

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