CASE STUDY: Next Generation Service Assurance (NGSA) Improves Corporate Customer Satisfaction
Vodafone
Decreasing revenue due to increasing competition and additional EU regulatory measures puts huge pressure on operational costs and process efficiency. At the same time, Vodafone’s strategy to increase its corporate and enterprise customer market share places even more strain on operational teams, who must already face the strong demands of enterprise customers, including individual SLAs and customer specific monitoring.
To cope with all of the above and to provide a competitive advantage in the enterprise customer segment, Vodafone decided to start their “Next Generation Service Assurance” OSS consolidation and transition program.