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A telecom SLA (service level agreement) defines a set of specific services tuned to the needs of a given customer, along with quality parameters that can be technical (for example, measured service availability) or organizational (such as reaction time or notification time). An SLA in telecom services can also define rate reductions and discounts that are applied when a service provider fails to meet the desired service parameters or the terms of an agreement. Under the general terms of an SLA telecom contract, service infringements significantly reduce the revenue from specific services.
Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs, using an SLA management process to increase customer satisfaction and minimize losses resulting from SLA complaints.
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