SLA monitoring

What is Comarch SLA Monitoring solution?

A telecom SLA (service level agreement) defines a set of specific services tuned to the needs of a given customer, along with quality parameters that can be technical (for example, measured service availability) or organizational (such as reaction time or notification time). An SLA in telecom services can also define rate reductions and discounts that are applied when a service provider fails to meet the desired service parameters or the terms of an agreement. Under the general terms of an SLA telecom contract, service infringements significantly reduce the revenue from specific services.

Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs, using an SLA management process to increase customer satisfaction and minimize losses resulting from SLA complaints.

How Telecoms Can Become Pro-Active in Managing Customer Experience
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Comarch SLA monitoring benefis:

  1. 01 Monitoring different aspects of your SLA contracts
  2. SLAs may span your fulfillment and assurance processes, and could even impact the contract closing phase – monitor them using one tool.
  3. 02 Be proactive with predictive maintenance
  4. Utilize machine learning algorithms to automatically define baselines and detect anomalies.
  5. 03 Integrate your SLA events with intelligent event processing
  6. Embed SLA threshold-crossing events generated by your SLA monitoring into end to end processing of events arising from different sources.
  7. 04 Integrate with your assurance processes
  8. Integrate Comarch SLA Monitoring with Comarch OSS Service Desk to efficiently support incident, problem and change management processes.

Monitoring different aspects of your SLA contracts

SLAs may span your fulfillment and assurance processes, and could even impact the contract closing phase – monitor them using one tool.

Be proactive with predictive maintenance

Utilize machine learning algorithms to automatically define baselines and detect anomalies.

Integrate your SLA events with intelligent event processing

Embed SLA threshold-crossing events generated by your SLA monitoring into end to end processing of events arising from different sources.

Integrate with your assurance processes

Integrate Comarch SLA Monitoring with Comarch OSS Service Desk to efficiently support incident, problem and change management processes.

Optimizing SLA Management & Monitoring for VIP Customers - Case Study

  • I am confident that Comarch solutions will enable MTS to accomplish transition from a network-centric towards a customer-centric OSS ecosystem with an ultimate goal of creating the best customer experience.
    Andrey Ushatsky, Vice President and Chief Technology Officer, MTS

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