The ultimate requirement of today’s networks is to provide continuous availability for the performance of critical tasks required by businesses. However, network equipment has become increasingly complex, creating more room for failure. The efficient handling of failures resulting in customer complaints is essential for improving the reliability of the overall system. Based on modern, advanced technology, the comprehensive OSS Service Desk (OSSSD) product supports engineers working in operations centers and handling situations with the potential to impact subscribers and, subsequently, the company’s revenue stream. It is a specialized workflow system focused on three key processes defined in the IT Infrastructure Library (ITIL®):
- Incident management
- Problem management
- Change management
This indispensable tool supports network and service operators, allowing them to resolve incidents swiftly in accordance with specific SLAs. It facilitates efficient root-cause analysis of reported problems and aids wise planning of changes in the network to minimize the impact on customers and business agreements.
The Comarch OSS Service Desk can be also integrated directly with Comarch FSM for automated dispatching of tasks needed to be executed in the field to solve the root cause of alarms. Comarch FSM provides wide capabilities for field task planning, dispatching, execution and monitoring.
