The ultimate requirement of today’s networks is to provide continuous availability for the performance of critical tasks required by businesses. However, network equipment has become increasingly complex, creating more room for failure. The efficient handling of failures resulting in customer complaints is essential for improving the reliability of the overall system. Based on modern, advanced technology, the comprehensive OSS Service Desk (OSSSD) product supports engineers working in operations centers and handling situations with the potential to impact subscribers and, subsequently, the company’s revenue stream. It is a specialized workflow system focused on three key processes defined in the IT Infrastructure Library (ITIL®):
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