The ultimate requirement of today’s networks is to provide continuous availability for the performance of critical tasks required by businesses. However, network equipment has become increasingly complex, creating more room for failure. The efficient handling of failures resulting in customer complaints is essential for improving the reliability of the overall system. Based on cutting-edge technology, Comarch OSS Service Desk (OSSSD) is a comprehensive solution supporting engineers working in operations centers and handling situations with the potential to impact subscribers and, subsequently, the company’s revenue stream. It is a specialized workflow system focused on three key processes defined in IT Infrastructure Library (ITIL®):
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