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OSS Service Desk

What is Comarch OSS Service Desk product?

The ultimate requirement of today’s networks is to provide continuous availability for the performance of critical tasks required by businesses. However, network equipment has become increasingly complex, creating more room for failure. The efficient handling of failures resulting in customer complaints is essential for improving the reliability of the overall system. Based on modern, advanced technology, the comprehensive OSS Service Desk (OSSSD) product supports engineers working in operations centers and handling situations with the potential to impact subscribers and, subsequently, the company’s revenue stream. It is a specialized workflow system focused on three key processes defined in the IT Infrastructure Library (ITIL®):

  • Incident management
  • Problem management
  • Change management
This indispensable tool supports network and service operators, allowing them to resolve incidents swiftly in accordance with specific SLAs. It facilitates efficient root-cause analysis of reported problems and aids wise planning of changes in the network to minimize the impact on customers and business agreements.

Standard Incident and Problem Management processes powered by AI

Standard Incident and Problem Management processes powered by AI

Benefits of Comarch OSS Service Desk product:

  1. 01 Automate your assurance processes
    2. Perform a centralized and unified set of actions triggered by sophisticated correlation rules using information originating from a comprehensive set of sources, and reduce by up to 90% the number of tickets that need to be processed manually.
  2. 02 Improve your operational efficiency
    3. Comarch OSS Service Desk provides ultimate automation of root-cause and impact analysis via a flexible correlation engine and unique checklist mechanisms.
  3. 03 Integrate your tickets with intelligent event processing
    4. Embed network or customer trouble tickets into end to end processing of events arising from different sources.
  4. 04 Accumulate your organizational knowledge
    5. Embed your operational team’s knowledge into the system, in a formalized manner which can be used by machine learning algorithms to increase operational efficiency.

Automate your assurance processes

Perform a centralized and unified set of actions triggered by sophisticated correlation rules using information originating from a comprehensive set of sources, and reduce by up to 90% the number of tickets that need to be processed manually.

Improve your operational efficiency

Comarch OSS Service Desk provides ultimate automation of root-cause and impact analysis via a flexible correlation engine and unique checklist mechanisms.

Integrate your tickets with intelligent event processing

Embed network or customer trouble tickets into end to end processing of events arising from different sources.

Accumulate your organizational knowledge

Embed your operational team’s knowledge into the system, in a formalized manner which can be used by machine learning algorithms to increase operational efficiency.

Related product:

Intelligent Assurance & Analytics

Case study: Comarch OSS Service Desk in Use

  •  Considering the comprehensiveness of the solution and its complexity, as well as our ambitious timeframes, we were looking for an experienced and reliable BSS/OSS provider. Comarch has cooperated with various large telco operators, including the Deutsche Telekom group, on various projects over the past 10 years, and that trust was an important factor behind choosing them to be a partner in this strategically important project.
    Comarch has demonstrated an understanding of our demands and we engaged in truly collaborative solution development. Their dynamic approach and their ability to listen to our technical and business needs, as well as to adjust the development to best support our goals, convinces us we made the right decision.

    Dr. Marcus Hacke, Founder & Managing Director, ngena GmbH
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