On February 21, 2022, Orange Poland launched across the whole country a new OSS system that fully supports the production and maintenance of the company's fiber-optic network, based on the Comarch Cognitive OSS Suite.
The goal of this investment was to transform and automate network management and service delivery processes in the area of fiber to the home services, and to facilitate the management of network resources and services. In addition, Orange Poland aimed to reduce the time to deliver services to its customers, and simplify the management of reported errors.
The Orange Poland solution is structured around the centralized, multi-vendor and multi-domain Comarch Inventory Management system, which manages more than 200 million Orange Poland resources, physical and logical. It is complemented by the Comarch Service & Resource Fulfillment and Comarch Service Assurance modules, which are orchestrated by Comarch Service Order Management. Integration with the customer management system is based on standardized TM Forum Open API reference architecture.
The Comarch system brings a number of benefits to Orange Poland, such as the implementation of built-in automation mechanisms to improve the delivery of innovative products to end-customers, API-based access to resource orders by sales systems and customer service systems, and automatic preparation of work orders in the workforce management systems. This comprehensive solution currently serves more than 300 concurrent users and supports the daily work of more than 5 000 technicians in the field.
“This implementation is a major component in the digital transformation of Orange Poland. With the permanent support of Comarch throughout the last year, we have been able to establish a new foundation for our information systems. As a major part of our. Growth strategy, we will now be able to focus on even deeper automation in our processes, leveraging artificial intelligence in many cases”, says Bertrand Grèzes-Besset, Chief Information Officer at Orange Poland.
“We are very glad that Orange Poland trusted us and chose Comarch OSS Suite products in the areas of orchestration, inventory and service assurance. Our solutions help Orange Poland in their digital transformation towards increased automation of business processes using the fiber network, and enable significant improvements in efficiency and the total cost of network and service operations. Comarch constantly proves that our innovative, standardized solutions enable CSPs to move towards becoming truly digital service providers”, says Paweł Workiewicz, Head of Telco OSS Division at Comarch.
More about Orange Poland
Orange Polska is the leading telecom company in Poland. It has the biggest infrastructure in the country, enabling the company to provide services based on cutting-edge technologies, including gigabit fiber optic Internet, 4G LTE and #hello5G. Orange provides mobile services to almost 17 million customers, and broadband internet to over 2.7 million customers. Its fiber network reaches 6 million Polish households. Orange Polska runs its own R&D activity and is a provider of comprehensive IoT, ICT and cyber security solutions.