Roaming Monitoring

What is Comarch Roaming Monitoring Solution?

The increasing complexity of the telecommunications environment and fierce competition in this industry bring new challenges for operators seeking to maintain or increase revenue streams. Focus on the customer is one way in which these goals can be attained. Assuring smooth operations and an appropriate level of customer experience, especially for high-revenue services such as roaming, is the key to getting this right. However, without adequate data sources and tools capable of processing huge amounts of information this becomes a difficult task. This is where Comarch Roaming Monitoring comes into play.

Based on big data architecture and analysis of network signalling, Comarch Roaming Monitoring gives you a customer perspective of your roaming service. It helps you to improve your operational efficiency, protect revenues, increase customer experience levels and support your business development. Dedicated features for customer care, service operation centers, back office teams, marketing units and roaming departments make Comarch Roaming Monitoring a game-changer in the assurance domain. It is an invaluable solution for CSPs seeking to become truly customer-focused digital service providers.

Comarch Roaming Monitoring is a part of the broader Customer Experience Management (CEM) solution. Comarch CEM plays an overarching role in service monitoring and service quality management, transforming the latter by providing an insight into customers’ perceptions of services. It helps network providers make the leap from network/resource-centric operations to customer-focused ones. Its modular approach allows you to select the tools you need, and remains open for extension with the deployment of additional modules in the future. Comarch Roaming Monitoring, as one of the CEM modules, is fully integrated with other CEM components and with Comarch’s OSS products.

How Telecoms Can Become Pro-Active in Managing Customer Experience
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Comarch Roaming Monitoring Benefits:

  1. 01 Improve your efficiency and protect revenues
  2. Provide your staff with the right information and drill-down capabilities to speed up troubleshooting process and decrease mean time to repair. Use built-in self-healing capabilities, prioritize your incidents and solve problems more quickly to protect your revenues.
  3. 02 Unburden your customer care operations
  4. Provide sufficient information to customer care agents to increase your first call resolution rate and reduce back-office workload.
  5. 03 Validate and steer your marketing decisions
  6. Analyze volume, behavior and service usage for roaming customers so that you can make wise decisions regarding service packaging and marketing campaigns, resulting in increased revenues.
  7. 04 Optimize your costs and network investments
  8. Manage your roaming partners, agreements, steering policies and transit traffic to improve your financial efficiency and secure improved customer experience.

Improve your efficiency and protect revenues

Provide your staff with the right information and drill-down capabilities to speed up troubleshooting process and decrease mean time to repair. Use built-in self-healing capabilities, prioritize your incidents and solve problems more quickly to protect your revenues.

Unburden your customer care operations

Provide sufficient information to customer care agents to increase your first call resolution rate and reduce back-office workload.

Validate and steer your marketing decisions

Analyze volume, behavior and service usage for roaming customers so that you can make wise decisions regarding service packaging and marketing campaigns, resulting in increased revenues.

Optimize your costs and network investments

Manage your roaming partners, agreements, steering policies and transit traffic to improve your financial efficiency and secure improved customer experience.

Check Comarch Roaming Monitoring in Use. Read Case Study!

  • I am confident that Comarch solutions will enable MTS to accomplish transition from a network-centric towards a customer-centric OSS ecosystem with an ultimate goal of creating the best customer experience.
    Andrey Ushatsky, Vice President and Chief Technology Officer, MTS

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      Solutions for Telecoms

      Complete portfolio of IT solutions and services for Telecommunications
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      Telco Review

      Comarch Telecommunications Magazine
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      Customer Success Stories

      How telecom operators worldwide embrace success with Comarch BSS/OSS
    • Comarch Overview

      Comarch Overview

      Find out more about Comarch Telecommunications!
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