Customer Loyalty Management for Telecommunications

A leading-edge customer engagement
technology 
designed for telecom brands

Design and execute successful loyalty programs
to increase interest in your solutions effectively

What is Comarch Loyalty Management for Telecommunications?

Give your customers more reasons to connect 

Today's telecoms enterprises use technology to allow their customers to communicate anywhere in the world  - we use it to help such companies find and retain those customers

Comarch Loyalty Management (CLM) is a cutting-edge IT system that enables you to design and execute personalized loyalty programs as well as realize successful marketing strategies with ease. CLM incorporates artificial intelligence & machine learning mechanisms so you could identify patterns in customers' behavior and present them with offers that hit the spot.

The system provides many practical, business-relevant features and functionalities such as flexible promotions & offer creator, rewards management, loyalty fraud detection, and a variety of others; ones that make building trust with customers plain & simple. Start using it today to improve customer retention and attract new clients in no time.

What are the benefits?

Higher level of customer loyalty

Build stronger relationships with your existing clients to significantly increase brand awareness and gain competitive advantage

More customers - more profits

Build successful marketing strategies to attract new customers with personalized content and achieve better business results in no time

Enhanced cooperation with partners

Improve customer satisfaction with the help of external partners, enhancing your loyalty programs with new, highly engaging content across all channels

Major functionalities of the Comarch Loyalty Management solution

  1. 01 Full Customer Insight
  2. The system provides full customer data and analysed sales statistics to make sure you are always up-to-date with the performance of your loyalty programs.

    Not only does it give you quick access to your history of transactions, but it also allows you to easily create, manage, or merge membership accounts.

    CLM supports multiple ID classes (plastic cards, virtual cards), plus, it enables you to organize your customer data efficiently using a simple & intuitive interface.

  3. 02 Flexible Currency Management
  4. Since many of the large enterprises run their business processes on a global scale, CLM was designed to allow for quick currency conversion.

    It enables you to create many different types of loyalty points, and then it facilitates the purchasing process on the user’s side. You can as easily use CLM to transfer points to another account or make a refund, if necessary.

  5. 03 Facilitated Loyalty Program Customization
  6. By using our CLM system, you will decide what the rules for marketing activities and loyalty programs are. Our product will help you set your business priorities and create personalized offers based on geolocation.

    You will also have access to the Promotions Calendar which provides a complete overview of all of your active programs and campaigns. You can use it to set automatic initiation of your programs if that’s what you need at the time. The system is flexible and fully adaptive to your requirements.

  7. 04 Omnichannel Customer Interaction
  8. CLM allows you to stay in contact with your customers at every level of their loyalty program participation. Use it to create mass or individual messages (E-mail/SMS/POS/mobile app/website) informing the members about your current product offers and services.

    Also, send surveys to collect feedback so you could constantly improve the quality of your loyalty programs. We offer enhanced smart message editors that will help you write engaging content and create many different versions in multiple languages.

  9. 05 Intuitive Rewards Management
  10. Comarch’s CLM system enables you to come up with various types of rewards that you can give to your most involved customers. Those include discounts, cash-backs, giveaways, vouchers. 

    The system is a simple yet powerful platform which functions as an extensive reward catalogue with many schemes and patterns to choose from. Create personalized reward offers that will encourage your audience to become even more involved.

  11. 06 Complete Partner Data Oversight
  12. We know that large enterprises are always in contact with their loyalty program partners and that sometimes results in making necessary adjustments to meet their expectations. That is why CLM also serves as a dedicated module for providing your partners with relevant data and tools in no time.

    Using the CLM, you will have access to your partner’s billing configuration as well as the Data Hub - a tool responsible for streamlining the data file exchange processes. It allows users to quickly and easily integrate new partners - reducing time and costs of new integrations.
  13. 07 Advanced Administration & Reporting
  14. If you’re looking for a solution that will guarantee real-time processing of all of your loyalty transactions, that solution is CLM. The system can definitely serve as an extensive database for your products and stores involved.

    Not only is CLM enabled with autonomous fraud detection & prevention mechanisms, but it is also designed to support black-lists administration. Plus, it ensures constant monitoring of loyalty program members’ activity. Any kind of anomalies will be instantly reported to you via alarms & notifications.
  15. 08 Robust Multitenancy
  16. Comarch’s CLM solution allows you to run and host multiple B2B and B2C loyalty programs via a single platform. It enables you to give access to loyalty programs to any authorized parties in a split of a second.

    Using CLM, you can set various loyalty program proportions for different countries or regions. It is the most cost-effective solution in terms of hardware and 3rd party software that significantly lowers the cost of system maintenance.

  17. 09 Personalized Offers
  18. CLM's Offer Personalization feature, based on advanced Artificial Intelligence and Machine Learning algorithms, allows users to identify their customers' shopping patterns for they could later prepare offers and product recommendations that meet their clients' personal needs. 

    It was designed to let you experiment with various product categories and marketing scenarios so that, in the end, you could provide offers that are most likely to hit the spot. Plus, it also enables you to calculate the Customer Lifetime Value as well as determine what's the best time for presenting clients with your products and services.

  19. 10 Loyalty Fraud Detection
  20. The Loyalty Fraud Detection functionality utilizes the latest Artificial Intelligence & Machine Learning techniques so you could easily identify non-typical patterns in your loyalty program members’ behaviour (accrual and redemption transactions, collecting points, account registrations, and more) in order to prevent any financial drawbacks from happening.

    By implementing this feature, you will be instantly reported about any out-of-the-ordinary incident and, as a result, you and your team will be able to react in no time to any potential loyalty fraud cases - before they will cause any damage

Full Customer Insight

The system provides full customer data and analysed sales statistics to make sure you are always up-to-date with the performance of your loyalty programs.

Not only does it give you quick access to your history of transactions, but it also allows you to easily create, manage, or merge membership accounts.

CLM supports multiple ID classes (plastic cards, virtual cards), plus, it enables you to organize your customer data efficiently using a simple & intuitive interface.

Flexible Currency Management

Since many of the large enterprises run their business processes on a global scale, CLM was designed to allow for quick currency conversion.

It enables you to create many different types of loyalty points, and then it facilitates the purchasing process on the user’s side. You can as easily use CLM to transfer points to another account or make a refund, if necessary.

Facilitated Loyalty Program Customization

By using our CLM system, you will decide what the rules for marketing activities and loyalty programs are. Our product will help you set your business priorities and create personalized offers based on geolocation.

You will also have access to the Promotions Calendar which provides a complete overview of all of your active programs and campaigns. You can use it to set automatic initiation of your programs if that’s what you need at the time. The system is flexible and fully adaptive to your requirements.

Omnichannel Customer Interaction

CLM allows you to stay in contact with your customers at every level of their loyalty program participation. Use it to create mass or individual messages (E-mail/SMS/POS/mobile app/website) informing the members about your current product offers and services.

Also, send surveys to collect feedback so you could constantly improve the quality of your loyalty programs. We offer enhanced smart message editors that will help you write engaging content and create many different versions in multiple languages.

Intuitive Rewards Management

Comarch’s CLM system enables you to come up with various types of rewards that you can give to your most involved customers. Those include discounts, cash-backs, giveaways, vouchers. 

The system is a simple yet powerful platform which functions as an extensive reward catalogue with many schemes and patterns to choose from. Create personalized reward offers that will encourage your audience to become even more involved.

Complete Partner Data Oversight

We know that large enterprises are always in contact with their loyalty program partners and that sometimes results in making necessary adjustments to meet their expectations. That is why CLM also serves as a dedicated module for providing your partners with relevant data and tools in no time.

Using the CLM, you will have access to your partner’s billing configuration as well as the Data Hub - a tool responsible for streamlining the data file exchange processes. It allows users to quickly and easily integrate new partners - reducing time and costs of new integrations.

Advanced Administration & Reporting

If you’re looking for a solution that will guarantee real-time processing of all of your loyalty transactions, that solution is CLM. The system can definitely serve as an extensive database for your products and stores involved.

Not only is CLM enabled with autonomous fraud detection & prevention mechanisms, but it is also designed to support black-lists administration. Plus, it ensures constant monitoring of loyalty program members’ activity. Any kind of anomalies will be instantly reported to you via alarms & notifications.

Robust Multitenancy

Comarch’s CLM solution allows you to run and host multiple B2B and B2C loyalty programs via a single platform. It enables you to give access to loyalty programs to any authorized parties in a split of a second.

Using CLM, you can set various loyalty program proportions for different countries or regions. It is the most cost-effective solution in terms of hardware and 3rd party software that significantly lowers the cost of system maintenance.

Personalized Offers

CLM's Offer Personalization feature, based on advanced Artificial Intelligence and Machine Learning algorithms, allows users to identify their customers' shopping patterns for they could later prepare offers and product recommendations that meet their clients' personal needs. 

It was designed to let you experiment with various product categories and marketing scenarios so that, in the end, you could provide offers that are most likely to hit the spot. Plus, it also enables you to calculate the Customer Lifetime Value as well as determine what's the best time for presenting clients with your products and services.

Loyalty Fraud Detection

The Loyalty Fraud Detection functionality utilizes the latest Artificial Intelligence & Machine Learning techniques so you could easily identify non-typical patterns in your loyalty program members’ behaviour (accrual and redemption transactions, collecting points, account registrations, and more) in order to prevent any financial drawbacks from happening.

By implementing this feature, you will be instantly reported about any out-of-the-ordinary incident and, as a result, you and your team will be able to react in no time to any potential loyalty fraud cases - before they will cause any damage

Gamification

No data → no management

Comarch Loyalty Management provides you with detailed customer information collected from a variety of sources. To help you understand your customer behavior better, the system analyzes that data with the use of AI (artificial intelligence) & ML (machine learning) technologies. 

As a result, you quickly become aware of what motivates your customers to act, buy, or ask questions. You can later use that knowledge to drive business results and increase brand awareness on many levels. 

How to increase and manage customer engagement with the Guided User Journey approach?

Watch our video!


Our Clients

    More success stories

    Related materials

    Comarch Loyalty Management for Telecommunications

    Comarch Included in the Forrester Report “Now Tech: Loyalty Marketing, Q4 2018”

    White Paper: B2B Loyalty & Engagement Programs

    A comprehensive look at the many kinds of loyalty fraud

    Tell us your business needs, and we’ll find the perfect product