Global Operations Center

More than just network monitoring

What is a Global Operations Center?

Global Operations Center is like your 112 for IT related issues.

Comarch Global Operations Center presents a new, comprehensive approach to network monitoring and customer support. It is a single point of contact for our customers, combining all the advantages of a network operations center (NOC) and service desk into one, well-functioning body.

Comarch Global Operations Center is a physical place, a secure room, where administrators can keep an eye on the client’s network, all devices connected to it, various elements of IT infrastructure, operating systems and application platforms. Our experienced engineers monitor, supervise and maintain the network and other elements of each client’s IT environment and resolve issues that may arise.

A single point of contact makes reporting issues easier and more effective than ever. Your employees do not have search for the right number for a helpdesk, but have one direct route to report any IT-related problem, get information or ask even the simplest question. Neither do they have to check different systems to track ticket status, as our engineers take control of the whole ticket lifecycle; they pick up the phone, create the ticket and resolve the issue or, if this is not possible, escalate the problem to the next support line or to a third-party (telco operator or device manufacturer). All tickets are registered in JIRA, a transparent, customized, open-source tool which is used all over the world.

Global Operations Center - Infographic

NOC Framework

As a global provider of IT products and services, Comarch was an early adopter of the ITIL-approach, which is based on a collection of best practices that allow us to deliver customized support while maintaining high operational efficiency. Driven by this framework we continuously improve our Network Operations Center and service desk communication both internally and externally. For our Global Operations Center we created an agile approach to network monitoring services. This makes everything easy to customize in accordance with a particular client’s business needs.

Global Operations Center Team

Comarch Global Operations Center team is more than just a network operations center team. We believe in continuous development, so our experts are not only well-trained and certified but also mentored via continuous review and feedback. We want our engineers to be aware of the technical and business impact aspects of their work. At Comarch Global Operations Center, each engineer is responsible not only for network monitoring, but also for proactive communication with customers, collecting information about incidents, and managing tickets. The more effective the communication, the faster the ticket resolution process.

In line with ITIL-standards, Comarch Global Operations Center handles tickets in a hierarchical manner. If an issue is not resolved within a specified time frame (or cannot be resolved via phone – for example a hardware issue), the next level is informed to speed up issue resolution.

network monitoring

Frequently Asked Questions

Success Stories

Encountering Digital Challenges?

Clear Your Path with Our Free No-Risk Consultation.

    Related materials

    Future of Data Centers
    Building the Public Cloud: The Future of Data Centers

    Learn how to build an effective, comprehensive public cloud strategy, optimize cloud costs, and maximize uptime.  

    Download the White Paper

    Comarch Data Center
    Comarch Opens a New Data Center in the Phoenix Metro Area

    Comarch, a global leader in IT solutions, announced the opening of its new 32,000-square-foot data center in Phoenix, Arizona.

    Read news

    Data Center Dominance - Comarch Featured in Forbes

    A New Facility In Mesa, Arizona, Helps Enterprises Reach Their Performance Pinnacle.

    Read the full article

    Data Center Video
    Data Center Video

    Let Us Manage Your IT Infrastructure so You Can Focus on Running Your Business Worry-free

    Watch the video

    The Business Potential of Cloud Migration
    The Business Potential of Cloud Migration

    Curious about the state of Cloud Migration? This white paper reveals surprising trends. Delve into this collaborative study, presenting insights from decision-makers from Germany, Austria, and Switzerland.

    Download the White Paper

    How Can We Help? 💬

    Want to reduce the cost of your IT infrastructure? Need improved data security? Let’s chat.

    Schedule a discovery call