Scope of Services

• IBM i / AIX / Linux systems installations, upgrades including PTF updates
• IBM i / AIX / Linux operating system administration and maintenance
• System integration and application development
• Data migration between platforms
• Security Patch Notification and Vulnerability Scanning
• 24x7x365 Administration & Monitoring
• 24x7x365 Hardware and Software Maintenance
• IT Service Management accordance with ITIL
• Change, Incident and Problem Management
• KPI Measurement
• Capacity Management
• Performance Monitoring & Tuning
• Batch Job Administration & Monitoring
• Data Backup & Recovery
• Disaster Recovery and Replication (Software or Hardware related)
• Off-Site Tape Rotation
• Network Services
• Dedicated Service Desk

Service Models

Comarch Data Center provides comprehensive services for the provision and maintenance of complex IBM Power Platform in three main models:

• Fully virtualized cloud hosted on Comarch Hardware in Comarch Data Center
• Hosting of your Hardware in Comarch Data Center
• Remote IBM Power Platform Managed Services, on Client’s existing Hardware located at Client’s premises

Advantages of IBM Power Platform Servers hosted at Comarch

• Allows IT staff and Management to focus on more critical items
• Access to highly skilled and experienced engineering staff
• Reducing the complexity of IT infrastructure at the customer
• Reduce operating costs of information systems