IoT Connect

Comarch IoT Connect: A Comprehensive Platform for IoT Solution Providers in Telecoms

The number of devices connected to the Internet of Things (IoT) is increasing every year. Among the latest artificial intelligence research by suggested that the market grew by 8% in 2021(to 12.2 billion active connections), with further growth of 18% expected in 2022 (14.4 billion). The figures suggest that this will almost double in the next two years, reaching more than 27 billion IoT devices by 2025 – which will in turn raise demand significantly for IoT connectivity solutions.

In the developed world, we use IoT in telecom every day – and for practically everything else we do, too. Most of us have phones, computers, tablets, smart watches, televisions, games consoles and so on, and these are obviously “connected things”. But we also use IoT devices in our smart homes – managing heating, energy meters, alarms or lighting systems, or even the way our fridges operate. We find them in our smart cars, delivering communal services and transport in smart cities, in medicine… even in the collars of our cats and dogs.

To manage all those devices comprehensively we need an IoT connectivity management platform to consolidate and oversee IoT data, devices, assets, SIMs and telecom IoT business. This is possible thanks to Comarch IoT Connect and its IoT applications, which constitute a platform for the telecom industry and vertical sectors, encompassing:

  • Product Catalog
  • Sales Toolbox
  • Customer Support (My Service)
  • Product Fulfilement
  • Business Intelligence
  • Billing Management
  • Platform Admin (My Admin)

Together, these create a comprehensive IoT connectivity management platform.

Comarch IoT Connect has been implemented by major mobile operators including Sunrise Switzerland, A1 Telekom Austria Group and STC, who chose Comarch solutions from among various IoT connectivity providers. 

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Features of Comarch IoT Connect Applications

Product Catalog
  • Browse and define IoT offers for your customers and partners with flexible rules
  • Cover the whole IoT value chain and enable your partners to sell offers  composed of a device, connectivity and applications
Sales Toolbox
  • Onboard all types of IoT customers and sign agreements with them
  • Define a comprehensive ecosystem of partners, resellers, customers and their structure to reflect the real network of IoT businesses
Customer Support (and My Service)
  • Manage yourself or your customers in a comprehensive way with access to agreements, SIM inventory, analytics, monitoring, reports, bills and logs
  • Help in ordering processes and the fast and efficient delivery of services to all customers
  • React automatically and instantly when your IoT devices do not operate in line with your concept
  • Automate all activities with self-service and partner management processes, to become faster and more efficient
Product Fulfillment
  • Review the whole inventory of SIMs and related resources (APNs, VPNs, MSISDNs, IPs)
  • Diagnose provisioning or ordering problems, investigate and react to certain situations or issues
Business Intelligence
  • Analyze services and customers graphically - including usage, location, trajectories, customer behavior and many more, so that you always have access to the latest IoT data analytics
Billing Management
  • Charge for the real IoT service that customers are buying, whether this is connectivity (and its parts), application, device use and sell or other contractual offers
  • Review the whole IoT billing process with the full checklist to keep the invoicing process at the highest level

Win with Comarch IoT Connect

Gain a “one stop shop” solution for IoT

Execute end to end IoT strategies starting with selling, quoting and contracting processes, and manage all types of IoT services and SIM card types easily while using a single utility.

Shorten time to market for IoT services 

Perform bulk operations to deliver services quickly to your customers and improve time to market for your company and your clients, using automated provisioning and order management. Manage all services with a single tool. Create any kind of service or change configurations with intuitive wizards. 

Streamline your billing strategy

Offer SIM, app and device-based billing, and billing on behalf. Offer innovative pricing models, including pay per use, flat rate or device-based. Adapt your pricing model to verticals, charge for device counters, define device hire or selling models, and set connectivity pricing in the background.

Increase efficiency and automation of business processes

Activate a multilingual self-care portal for customers, monitor your business and troubleshoot any issues easily, thanks to real-time monitoring and notifications, browsing of data usage, reports and powerful diagnostics. Perform bulk operations and deliver services quickly to reduce time to market and automate order management.

Gain better control over IoT equipment and services

Holistically analyze all network events in real time to trigger actions automatically. Set notification processes to work on any kind of event and be up to date across the ecosystem. Offer bandwidth and QoS-controlled services through IoT-specific policy management and AAA.

Reach highest operational excellence

Analyze how your services are used by connected devices, track the performance of those devices, and visualize the movement of equipment. Use those inputs to improve performance, reduce inefficient use of devices, and propose service changes according to customer needs.

Scale the solution to fit your needs

Upgrade the modular platform freely as your business evolves. Handle any type of service, transaction and pricing model efficiently with the built-in billing functionality and service activation module that can process vast amounts of data.

Monitor costs

Keep costs in check and ensure KPIs are met thanks to Comarch Managed Services. Integrate the platform easily with your existing environment, and process data automatically from multiple sources and systems.

Comarch IoT Connect Lets You:

  • Cover the whole IoT value chain and enable your partners and resellers to sell bundled telecom IoT services composed of a device, connectivity and application
  • Charge in real time for the real IoT service that customers are buying, and not separate service elements
  • Define a complete ecosystem of partners, resellers, customers and their structure to reflect the real network of IoT businesses
  • React automatically and instantly when your IoT devices do not operate in line with your concept
  • Analyze services graphically - including usage, movement, trajectories, customer behavior and many more, so that you are always up to date
  • Help in ordering processes and the fast and efficient delivery of services to all customers
  • Automate all activities with self-service and partner management processes, to become faster and more efficient
  • Monitor SLA for all parts of the IoT service: connectivity as well as device.

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Case Study: Support in entering the IoT / M2M market

"We chose Comarch because their existing product portfolio provided a good basis for the platform. More importantly, Comarch was able to prove their ability to quickly develop custom features upon request. We believe that in dynamically growing markets, flexibility and customer orientation are the keys to success. The set-up we have chosen with Comarch helps us deliver just that."

A1 Telekom Austria Group High Management Representative

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