Managed Services

What are Comarch BSS/OSS Managed Services?

Comarch Managed ServicesThe digital services era pushes telecom operators to increase their agility, in order to swiftly adapt to customer needs and quickly introduce innovative products and bundles.

As a result, operators of mobile, fixed, cable and converged networks started to consolidate and improve their multi-technology, multi-service and multi-vendor IT environment, operations, business knowledge and processes into one consistent, efficient machine.

However, IT projects aimed at increasing business agility and simplifying IT environments, require a business partner, who will be committed to sharing the responsibility for the results with your company’s stakeholders and will truly strive to help you achieve the assumed project goals. A partner that is able to take major operations into their hands, thus taking the load off your staff and letting you focus on the business results.

Comarch Managed Services offer is based on our company’s BSS/OSS products and services (including those that utilize our Data Centers in Poland, Germany and the USA), combined with pre-integrated, carefully selected third-party components (delivered by our own signed partners or those designated by our customers).

With Comarch Managed Services your company can achieve as much as 50% OPEX reduction and significantly improve the time to market for new services, technology rollouts and integration of new telecommunication devices and infrastructure services.

Managed Services Overview

Comarch Telecom Managed Services

Shaping the future

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Benefits of Comarch BSS & OSS Managed Services:

Get measurable results of BSS/OSS projects with KPIs

Define contractual KPIs and KQIs for Comarch that will best support you in achieving your project goals and we will make sure they are met at all phases of the project.

Manage incidents efficiently

In case of any incidents, rest assured that your services are restored as soon as possible, and benefit from minimized impact on your business operations.
 

Enjoy the highest level of service with SLAs

Let Comarch ensure that IT services are designed and operating to support the defined business processes and goals. Benefit from monitoring, measuring, reporting and reviewing Service Level Achievements against agreed Service Level Targets.

Leave your processes in the hands of specialists

Comarch offers software as a service (SaaS) and business process outsourcing (BPO) services with guaranteed quality, which is enables by ITIL processes. Our Managed Services personnel is certified in ITIL v3 as foundation, intermediates and experts.

Outsource infrastructure and system hosting

Make the best of Comarch Data Centers that allow us to host your systems on our servers, as well as offer full SaaS (software-as-a-service) and IaaS (infrastructure-as-a-service) implementation models.

Migrate to new BSS/OSS seamlessly

Enjoy a seamless migration, from black box outsourcing towards fully managed processes to support efficient execution of the defined project goals.
 

Outsource business processes

Let Comarch take the responsibility for the outcome of the given business process (e.g. monthly invoicing on time for operator’s customers and ensuring quality of financial data). Comarch can also implement operational tasks in the system on your behalf (configuration of products, registration of new clients, etc.) and monitor your business processes.

Enjoy a single point of contact with 24/7 support

Enjoy a single point of contact / responsibility on our side to make sure any issues are solved as fast as possible. Within the scope of our BSS/OSS Managed Services, we offer our customers a 24/7 access to a dedicated service desk, that handles customer incidents, service requests, change requests and information requests.

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