CASE STUDY: Streamlining KPN’s Customer Experience with Comarch BSS

KPN

Streamlining KPN’s Customer Experience with Comarch BSS

KPN launched the project in order to build a solution able to support higher order intake, improve customer satisfaction, reduce churn, shorten the time needed for customer implementation, reduce the number of KPN internal activities and cut costs. KPN’s vision is based on the assumption that, at some point, all customers, including both end users and partners/integrators will be able to perform self-setup in the most efficient and convenient way, and manage all telecom-related activities, as well as gain insight into detailed financial and customer data. The latter should be made possible through web services and B2B interfaces available across Europe, networks and technologies, and delivering services in a largely automated and monitored way, using a workflow management system.

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