Increasing competition from OTT (over the top) players and the rapid development of Internet-based services that are often free to use have forced telecoms companies to rethink and redesign their commercial offers, and to add innovative products to their portfolios, in order to remain competitive. Extending and maintaining those product portfolios has started to absorb more time, money and resources, which has put a huge burden on the operational activities and business results of CSPs. At the same time, network investments towards transformation are constantly growing, and need to be offset in the form of revenues from new customers and products.
On top of that, many new dedicated BSS/OSS systems have been created to support each of these new business ventures. This led to BSS/OSS infrastructures being built in silos, with information about the network, services and customers scattered across various IT systems. Such an approach can potentially extend the time to market for new services – the exact opposite of what telecoms providers are trying to achieve right now.
In order to regain their competitive position, telecoms companies need to become more agile. They need to offer new services fast in order to generate new revenues,and they must undertake BSS/OSS transformation and consolidation towards leaner architectures, in order to lower the cost of network and product maintenance and be to able to offer superb customer experience.
As a software vendor and a business partner for global telecom companies, we understand the nature and complexity of telecom transformation projects. Based on our experience we have developed a complete offer of products and services to support local and multi-country transformations in both the BSS and OSS domains.