After the project is launched, our experts will be there for you to help you solve all the possible system maintenance issues and ensure necessary post-sales support (either through one of our local offices or over the phone).
We know that it takes teamwork to achieve success. This is why Comarch cooperates with third-party companies as integration and technology partners in our projects. Those companies may be proposed by Comarch or selected by one of your company’s decision makers.
We take a look at the existing systems, business processes and organizational issues together with each of our customers and establish the best way to face the issue we are trying to solve. Such a comprehensive analysis before a project launch enables us to offer the best product in our portfolio, according to your company’s size, budget and priorities.
Implementing a new IT system is a big project, that entails a number of expected and unexpected risks. To make sure that the investments you make will return in business profits, you need a partner that will control and solve potential issues and will share project risks. Comarch is ready to take that responsibility by delivering its own tools and risk management methodologies or working under its partners’ procedures.
Finishing the go-live phase is just the beginning. In order to make sure the delivered system brings benefits in the long run, you have to use it in the most efficient way and develop according to your changing business needs. But you are not left alone. When any problems occur, we are there to identify their source and eliminate them effectively.
The ability to properly use and maintain the implemented system enables you to make the most of the delivered tools. Comarch’s training services are addressed to those engaged in the system implementation, project managers, end users as well as system administrators and trainers.