Comarch Unified Commerce Platform makes it possible to take full advantage of reaching your customers through multiple channels while simultaneously managing integrated sales channels in a user-friendly way. Thanks to the centralized structure of the solution, customers can benefit from the same set of features, regardless of the channel they choose.
Full exchange of information between sales channels within Comarch Unified Commerce allows actions to be performed in one of the channels and then another action related to or resulting from the previous one to be completed in another channel which at that time may be more convenient for the customer. A good example here is the possibility to place an order for a product while visiting a store, with a home delivery option and the ability to track the order in an online store. Another example is purchasing a product online and then filing a claim or returning the product when visiting a brick-and-mortar store. Also, intertwining sales channels enable viewing all of a customer’s transactions, regardless of the selected purchase method. This makes it possible to efficiently manage loyalty programs and create individual offers for each customer.
With Comarch Unified Commerce Platform, the company is ready to adapt to new trends and respond to needs resulting from cooperation with consumers as well as business clients.
An important aspect is the extensive configuration capability allowing the management of a network of own and franchise stores, including within a multicompany structure.
Comarch Unified Commerce Platform fully supports a holistic approach to customer service, providing sellers with an ecosystem containing such solutions as stationary and mobile points of sale, an online store, a B2B web platform, B2C and B2B mobile apps, and electronic data interchange (EDI).
Determine your business needs. We will offer you a dedicated solution.