Global Operations Center is like your 112 for IT related issues.
Comarch Global Operations Center presents a new, comprehensive approach to network monitoring and customer support. It is a single point of contact for our customers, combining all the advantages of a network operations center (NOC) and service desk into one, well-functioning body.
Comarch Global Operations Center is a physical place, a secure room, where administrators can keep an eye on the client’s network, all devices connected to it, various elements of IT infrastructure, operating systems and application platforms. Our experienced engineers monitor, supervise and maintain the network and other elements of each client’s IT environment and resolve issues that may arise.
A single point of contact makes reporting issues easier and more effective than ever. Your employees do not have search for the right number for a helpdesk, but have one direct route to report any IT-related problem, get information or ask even the simplest question. Neither do they have to check different systems to track ticket status, as our engineers take control of the whole ticket lifecycle; they pick up the phone, create the ticket and resolve the issue or, if this is not possible, escalate the problem to the next support line or to a third-party (telco operator or device manufacturer). All tickets are registered in JIRA, a transparent, customized, open-source tool which is used all over the world.
Comarch GOC (Global Operations Center) is an innovative combination of our Network Operation Center and Service Desk. Our engineers are responsible for network and IT infrastructure monitoring, providing support and communication with the customer. It is a solution that makes issue resolution easier and communication more transparent and efficient, so it fits all types of businesses and institutions.
Global Operations Center serves our customers 24/7. Customers may contact GOC anytime using phone, email or a dedicated ticketing system.
At any time and for any reason, our customers may contact Global Operations Center using a dedicated email address or phone number they will be given in their agreement.
Our Global Operations Center performs hourly status checks (as a minimum) on all customer tickets. Callbacks are made after an incident to update the customer and to inform them about how and when the issue will be resolved. How often further contact is made depends on the SLA agreement with each customer.
Comarch GOC offers a wide range of monitoring services. We monitor networks, devices, applications platforms and other elements of IT infrastructure, tailored to each client’s needs. Contact us to learn more.