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Customers are currently highly aware, and demand the same level of service and simplicity when consuming telecommunication services as they used to have when buying goods via Amazon or managing their accommodation via AirBnB. They want to be able to use the channels of their choice when engaging with their telco provider, and this, for the majority of customers obviously means omnichannel in the mobile world in which we live today.
Comarch Digital Self Service plays a crucial role in the Comarch Omni-Experience suite, as customers can use the app on their mobile device as well as a web version on their desktop. Comarch Self Care, integrated with major social media platforms, provides customers with telecom specific services around the clock. This comprehensive telecom self-service system allows customers to view and analyze financial documents, check information about their accounts, activate and deactivate services, and communicate with back office staff in a comfortable and flexible manner.
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