WHITE PAPER: Putting the Digital Customer Experience at the Heart of Telco Omnichannel Strategies

Putting the Digital Customer Experience at the Heart of Telco Omnichannel Strategies cover

What can you learn?

  • Telecoms’ customers’ frustration factors, how to avoid them, and why a digital presence requires greater attention to avoid inadvertently worsening the problem
  • The needs of the upcoming generation of customers and why it is all about the speed
  • How a channel-less approach helps to connect key points on the customer journey, and why correctly managing customer interaction requires more attention than channel interaction
  • The importance and challenges of invoice digitization

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