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Comarch CRM for Telecoms is a user-friendly system dedicated to helping customer service representatives build unique and personalized customer relations. The power of Comarch CRM for Telecoms lies in its ability to make life easier for users. Navigating in data is streamlined for rapid and logical access. Provide superior services, respond promptly to incoming orders and inquiries, and include personalized products in your offer thanks to a complete 360-degree customer view run in real time and always in context.
Comarch CRM for Telecoms is a crucial part of the Comarch BSS product suite. Pre-integrated with other Comarch BSS/OSS suite components, Comarch CRM for Telecoms automates key processes in the fields of sales, marketing and customer care. The system has a user-friendly GUI with advanced tools for comprehensive support of daily sales and back-office operations based on the “one desk – full service” concept.
Handle customer interactions comprehensivelyUse one single tool to manage business processes such as Case, Lead, SLA and Contact management.
Use one tool for a holistic approach to customer managementSimplify all customer relationship processes typical for a telecom business, with a single IT product.
Improve response timesImprove response times to customer inquiries thanks to automation, easy access to data, as well as a built-in a multi-criteria search engine.
Streamline customer contact managementRegister and manage customer contacts through all channels (SMS, IVR, e-mail, fax, phone, etc.) and activities (marketing, sales, support, collections, etc.).
Reach your customers with what they actually wantUse lead management to easily register and manage all sales opportunities and match the best offer to customer needs.
Decrease time to market smoothlyMonitor the efficiency of network engineering teams using unified project procedures and configurable reports, and reduce time to market.
Increase sales representatives' efficiency & productivityImplement process-centric collaboration between front-lines and back offices, sales teams and marketing departments, business and technical departments to smooth daily interactions and improve results instantly.
Let our expertise work for youComarch CRM for Telecoms was designed for telecom industry to support its specific business processes, and developed according to TM Forum industry standards.
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