Customer Order Management

What is Comarch Customer Order Management Solution?

Comarch Customer Order Management is an innovative and compact product which allows CSPs to simplify order management processes and become independent from multiple BPM (business process management) engines. The system is based on generic data flows driven by product order specifications that allow to achieve significant time to market reduction without the need for big IT architecture transformations. Comarch COM is pre-integrated with the Comarch BSS/OSS suite and can be easily integrated into existing sales channels, product catalogs, product inventories and service activation systems. Comarch Customer Order Management can be easily integrated with all existing IT systems through the Application Integration Framework, and allows the separation of integration and order logics.

Typical order management solutions are usually based on large BPM engines and composed of multiple layers of inconsistent and complex processes. Even if they contain dedicated order management functionalities, each new product still requires the creation and maintenance of a large number of processes. A significant portion of business logic which is not directly related to order management gradually becomes part of the processes. This type of solution is extremely difficult and costly to run because the number of processes grows uncontrollably. Difficulties in providing reliable order status information may cause negative customer experiences and lead directly to high churn.

Applying an Omnichannel Strategy in Telecommunications
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Telecom Customer Order Management Solution Benefits:

  1. 01 Easily manage new product launches
  2. Manage all product orders and specifications stored in product catalogs with Catalog-driven Order Management.
  3. 02 Introduce a one order hub for all customer touchpoints
  4. Manage orders through dedicated domain components, serve all customer channels including retail, self-service, call center, dealers, etc.
  5. 03 React more quickly
  6. Smoothly introduce products and offers and without any back-end processes reconfiguration.
  7. 04 Simplify your business processes
  8. Choose zero-workflow architecture with generic processes instead of customizable collection of workflow steps with built-in product specific logic.
  9. 05 Implement industry standard processes
  10. Handle entire product life cycle requests linked to order capture, tracking and order lifecycle management tasks with a system based on the TMF SID concept.

Easily manage new product launches

Manage all product orders and specifications stored in product catalogs with Catalog-driven Order Management.

Introduce a one order hub for all customer touchpoints

Manage orders through dedicated domain components, serve all customer channels including retail, self-service, call center, dealers, etc.

React more quickly

Smoothly introduce products and offers and without any back-end processes reconfiguration.

Simplify your business processes

Choose zero-workflow architecture with generic processes instead of customizable collection of workflow steps with built-in product specific logic.

Implement industry standard processes

Handle entire product life cycle requests linked to order capture, tracking and order lifecycle management tasks with a system based on the TMF SID concept.

Comarch Customer Order Management for Telecoms is a Part of:

Automating BSS Processes in the Business Customer Segment - Case Study

  • The components of KPN's previous BSS system required vast amounts of manual work being carried out by its users. Finally, a decision was made to purchase a new, integrated solution, and Comarch matched our requirements perfectly.
    Cees Versteeg, Director IT and Operations, KPN Managed Mobile Solutions

    Want to know more? Download PDF materials!

    • White Paper

      White Paper

      How to align the business and technical side of products and shorten time-to-market
    • Case Study

      Case Study

      Streamlining KPN’s Customer Experience with Comarch BSS
    • Solutions for Telecoms

      Solutions for Telecoms

      Complete portfolio of IT solutions and services for Telecommunications
    • Telco Review

      Telco Review

      Comarch Telecommunications Magazine
    • Customer Success Stories

      Customer Success Stories

      How telecom operators worldwide embrace success with Comarch BSS/OSS
    • Comarch Overview

      Comarch Overview

      Find out more about Comarch Telecommunications!
      See all resources >>

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