Customer Order Management

Customer Order Management Product: Applying a Catalog-driven Approach in Telecom Operations

Comarch Customer Order Management is an innovative and compact product which allows CSPs to simplify order management processes and become independent from multiple BPM (business process management) engines. The system is based on generic data flows driven by product order specifications that allow to achieve significant time to market reduction without the need for big IT architecture transformations. Comarch COM is pre-integrated with other Comarch BSS/OSS products and can be easily integrated into existing sales channels, product catalogs, product inventories and service activation systems. Comarch Customer Order Management can be easily integrated with all existing IT systems through the Application Integration Framework, and allows the separation of integration and order logics.

Typical order management systems are usually based on large BPM engines and composed of multiple layers of inconsistent and complex processes. Even if they contain dedicated order management functionalities, each new product still requires the creation and maintenance of a large number of processes. A significant portion of business logic which is not directly related to order management gradually becomes part of the processes. This type of systems are extremely difficult and costly to run because the number of processes grows uncontrollably. Difficulties in providing reliable order status information may cause negative customer experiences and lead directly to high churn.

Press Release: Telecom BSS Products to Improve Orange Luxembourg Billing and Customer Management Processes:

orange, customer order management, references

 

The solution covers Orange mobile prepaid and postpaid services (voice and data), the “Orange Love” offer (internet, TV, VoIP, and mobile) as well as cloud and third party services in Luxembourg. These will be offered, charged, billed and managed using an array of Comarch BSS modules...

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Putting the Digital Customer Experience at The Heart of Telco Omnichannel Strategies
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The benefits of implementing a system for easy and independent management of systems - Comarch Customer Order Management:

Easily manage new product launches

Manage all product orders and specifications stored in product catalogs with Catalog-driven Order Management.

React more quickly

Smoothly introduce products and offers and without any back-end processes reconfiguration.

Introduce a one order hub for all customer touchpoints

Manage orders through dedicated domain components, serve all customer channels including retail, self-service, call center, dealers, etc.

Simplify your business processes

Choose zero-workflow architecture with generic processes instead of customizable collection of workflow steps with built-in product specific logic.

Implement industry standard processes

Handle entire product life cycle requests linked to order capture, tracking and order lifecycle management tasks with a system based on the TMF SID concept.

 

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