Our Sentiment Analysis Microservice enables enterprises to monitor any type of written communication: social media posts and messages, emails, incoming customer service requests, surveys, or any other type of “unstructured text”. Unlock key benefits from this data to better understand your customers' behavior.
Sentiment recognition can serve as a cutting-edge enhancement to a wide variety of systems, including recommendation engines, social media monitoring platforms, customer engagement/segmentation solutions, and communication channels. No matter what the purpose of a given system is, adding the sentiment piece can become crucial to better understanding customers’ intent and improving each customer’s overall experience with your brand.
WordNetLemmatizer and custom tokenizer are used for data pre-processing (text tokenization and lemmatization). For the actual sentiment analysis, there are two different approaches, chosen automatically depending on the accuracy results:
Tell us about your business needs. We will find the perfect product.