Comarch Loyalty Marketing Cloud ✔️ Cloud-Based Loyalty Management Platform

LOYALTY MANAGEMENT

Design and launch engaging loyalty programs & rewards campaigns to build lasting customer relationships and increase brand awareness.

Incorporate advanced promotion and rewarding schemes into your marketing strategy by getting a complete set of easy-to-use customer loyalty tools. Also, connect with third-party software with near-zero effort thanks to an Open API and batch interfaces.

MARKETING AUTOMATION

Build and visualize personalized customer journeys to send your clients the right message at the right time and place.

Use our MA tools to create and run marketing campaigns based on past customer behavior (AI/ML), as well as to send time or event-based email, push, and SMS messages to your customers. The platform will also provide you with key recommendations on when and where to deliver your content.

DATA ANALYTICS

Optimize and personalize both your marketing campaigns & loyalty programs using our advanced AI/ML technology.

Our data analytics tools will help you personalize your offers & promotions, predict future customer interactions, and improve your communication thanks to detailed campaign statistics, various reporting tools, and multi-dimensional customer segmentation.

CUSTOMER TOUCHPOINTS

Get your hands on a dedicated set of frontend applications to improve interactions with loyalty program members.

Design, launch, and manage your website & mobile applications to follow the principles of the omnichannel communication strategy. Also, get access to a customer care portal, where you can view and update information concerning any given program member.

Use it to meet your customers' needs & expectations

Customers want to feel special

Using the suite, you can build 360° customer profiles based on the data you collect. You can also analyze that data with our AI/ML tools to learn how you can improve your strategy. The tools will also help you introduce personalization, meaning you will be able to present your clients with content they can relate to.

Customers want data to be secure

Safety leads to trust. With Comarch Loyalty Marketing Cloud, you can be sure that all of your data, including every bit of information provided by your clients, is safe and sound at all times. This will help you reassure your customers that their well-being is your top priority.

Customers want to be rewarded

Thanks to Comarch Loyalty Marketing Cloud, you will be able to decide how your customers will be rewarded for their engagement. If you get it right, it will make your clients want to interact with your brand more in the future.

An AI-powered, comprehensive platform with...

A wide range of functionalities – not only does our solution give you the possibility to collect client data and analyze customer behavior effectively, but it also allows you to run various types of loyalty programs (using points, statuses, coupons, discounts, and others) based on your findings.
A dedicated set of value-added services - our team of highly experienced loyalty experts can help you design, implement, and manage immersive loyalty programs.
Free upgrades and a roadmap full of exciting features - all Comarch Loyalty Marketing Cloud users receive the latest system updates, new functionalities, and various improvements for free (upgrades are already included in the monthly subscription fee).
A modern and intuitive interface - using drag-and-drop tools, even non-tech users can create engaging promotions and campaigns & design message content in a blink of an eye
Open API and batch interfaces - Comarch Loyalty Marketing Cloud allows you to integrate with 3rd party software with ease

Activation Support
Before the program launch, our team can prepare a full list of requirements based on the functionalities of your loyalty program (as described in the Loyalty Program Concept document and the Digital Campaign Plan) and perform dozens of necessary tasks that precede the Go-Live phase.
- The Essential Activation Service is included in each project. It is the perfect option for clients who want to launch their loyalty program in no time. Here, we set up the platform and carry out the client-prepared configuration (core program Proposition for Members is ready to use).
- End-to-end management of the loyalty platform launch is provided as part of the Premium Comarch Loyalty Marketing Cloud Activation. In this case, we carry out the entire loyalty platform project for the client and take care of its key aspects, including program mechanics design, customer journeys, project management, configuration tests and program Go-Live support.
Premium Technical Support
Having a powerful cloud-based loyalty platform is one thing. Introducing the latest loyalty program enhancements, or integrating with a new module, is a different story.
But don't worry. Our technical experts can support you through the entire implementation and solution optimization process. We will navigate you through the technical configuration, API integrations, and data migration, ensuring the technical success of your investment.
Loyalty Business Services
Our Loyalty Business Services are designed to support you in building and managing your loyalty programs.

Having many years of experience in carrying out loyalty projects all over the world, our loyalty strategy consultants and customer success managers are here to help you design the program, define the roadmap for its development, and give an overview of all daily program operations - all that in a way that is most beneficial for your business.

One of our loyalty experts (Customer Success Manager) can be assigned to manage your program as well. That person will help you determine where you want your business to be in the future and make sure you get there. They will work with you to drive customer engagement and bring your strategic roadmap to life.

Comarch Loyalty Marketing Cloud