Comarch has been listed in the Gartner, Market Guide for CSP Customer Management and Experience Solutions report prepared by Juha Korhonen, Amresh Nandan, Chris Meering, and Susan Welsh de Grimaldo.
According to Gartner, among the areas that should be at the center of attention for CSPs are:
- Digitization of sales and support channels
- Support for new product types and business models
- Improvement of customer lifetime value
- Improvement of customer experience and engagement
- Improvement of CSP operational efficiency
- Modernization of different CM&X components and system architecture
Comarch has been mentioned in this Gartner report among 19 other representative suppliers that “represent a wide variety of solutions, offering different product portfolios, deployment/implementation approaches and focus areas for various segments of CSPs”.
“In our professional activities, we try to look into the future, follow trends, analyze the market and adapt our activities to the specifics of the B2B2X environment. Our systems are in line with TM Forum’s standards with roadmaps for many APIs. It allows us to successfully implement systems for telecoms all around the world. We will continue our efforts to support CSP’s in delivering 5G and other services to their customers in an automated and digital way.” – says Bartłomiej Kordas, BSS Product Manager at Comarch.
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