Real-time Data Control & Presentation

What is Real-time Data Control & Presentation Solution?

The digital shake-up of the telecommunication market and the proliferation of omnichannel makes for more demanding customers, who have come to expect instant online availability of personal, financial and usage data through all channels. Comarch Real-time Data Control & Presentation calculates service charges, controlling buckets, balances, and limits in real time. All changes on the service level, such as purchasing additional packages or top-ups, are immediately presented to the customer through the transparent and accurate Billing Data Platform. The module improves customers’ digital experience by providing readable and easily digestible visual cues, giving a clear view of current bundle consumption, data usage, balances and limits. It is also the source of data for multidimensional reporting, 360-degree customer views, analytical actions ,recommendations and personalization engines – all of which greatly impact the entirety of the customer journey.

The solution follows customer and market expectations as well as 3GPP standards. It provides fully converged rating and balance management ready for processing all types of services in online and offline mode, with true real-time control. In line with our network and service agnostic design, Real-time Data Control & Presentation supports IPTV, IPVPNs and Cable TV, as well as fixed and mobile (from 2G to 5G) services.

Comarch provides its Convergent Charging and Billing solution, which satisfies digital customer expectations in terms of online rating and charging for all types of services, defining applicable limits and controlling them online, and sending immediately notifications about current costs and possible upsell opportunities. With the solution in place, Customers can make changes online, including limit threshold modification, refueling data allowances, and activating additional SMSes, minutes or data packages.

Real-time Data Control & Presentation - Comarch Solution Benefits:

  1. 01 Simple real-time usage & cost control view
  2. Increase responsiveness and take a pro-active approach thanks to accurate information supplied at the right time. Benefit from standardized interface design across business processes such as Case, Lead, SLA and Contact management.
  3. 02 3GPP compliant
  4. Respond to customer inquiries promptly thanks to convenient data access through a multi-criteria search engine and automated query handling.
  5. 03 5G ready
  6. Simplify all customer relationship processes through collaborative and process-driven registration and handling customer cases regarding any of your services.

Simple real-time usage & cost control view

Increase responsiveness and take a pro-active approach thanks to accurate information supplied at the right time. Benefit from standardized interface design across business processes such as Case, Lead, SLA and Contact management.

3GPP compliant

Respond to customer inquiries promptly thanks to convenient data access through a multi-criteria search engine and automated query handling.

5G ready

Simplify all customer relationship processes through collaborative and process-driven registration and handling customer cases regarding any of your services.

Comarch Real-time Data Control & Presentation Consists of:

Want to know more? Download PDF materials!

  • Solutions for Telecoms

    Solutions for Telecoms

    Complete portfolio of IT solutions and services for Telecommunications
  • Telco Review

    Telco Review

    Comarch Telecommunications Magazine
  • Customer Success Stories

    Customer Success Stories

    How telecom operators worldwide embrace success with Comarch BSS/OSS
  • Comarch Overview

    Comarch Overview

    Find out more about Comarch Telecommunications!
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