In today’s telecom landscape, voice and SMS represent only a fraction of the total time customers use their phones. Operators are constantly expanding their service offers with video and music streaming, navigation, more diversified tariff plans and new pricing models. This expansion of data services requires an improvement in the capabilities of the BSS platform, as it must be able to distinguish between the different types of services and the amount of data that the customer uses. To keep up with customer expectations and heavy competition, telecom operators need to look closely at their BSS platforms to determine when major overhauls need to be made.
As a consequence, Síminn needed to modernize its existing billing system (ICMS from Comvers in its 2003 version), which was no longer being developed and did not meet the company’s operational requirements.