Processes and Integrations – Multiple integration tool for Smart BSS
Years of experience in the telco field allowed us to master the standards and face the challenges of very specific requirements. We've developed new interfaces and realized complex patterns (both synchronic and asynchronous as well as queues and file exchange).
Comarch Smart BSS functions in a complex environment of mutual interactions and dependencies. The related system capabilities we ensure include:
- Sending notifications
- Delivering documents and consents to end customers
- Account management (by customer service and customers themselves)
- Variety of online payments (SEPA, direct debit, payment gateways)
- Business and technical processes automation (including sales, ticketing, system configuration)
- Connection to the operator service layer
Knowledge is power and an inherent component of running a successful business, but it requires smooth information flow. Smart BSS ensures this on a multilevel scale including:
- Multiple ways of sending documents (reports, invoices, terms and conditions) internally and externally mean you can organize work, and contribute to seamlessness of all the operations
- Communication to customers by SMS, email, notifications, and announcements helps to ensure your customers are informed and satisfied
- Detailed analytical reports, which can be integrated with BI/DWH, to help managers and analysts understand the current situation and draw the roadmap for the future success of your company
Processes and Integrations – Smart BSS way to increase flexibility
The mechanisms of information collection and process control ensure a high level of system robustness for seamless functioning of your company. Smart BSS provides a collection of business APIs to access and modify the system functions and data stored:
- Mass processes simplify file streaming followed by aggregation and processing
- Supported message queues include Apache Kafka and RabbitMQ, and the use of each of them is dictated by the specific business case and following process optimization
- For security reasons, we provide access to API through VPN (Virtual Private Network), using the HTTPS encryption protocol for data transfer
The file gateway module is responsible for the exchange, compression, and encryption of a variety of files. The implementation of file gateway in file transfer helps to:
- Improve security (auditing, monitoring)
- Ensure control (information access, responsibility assignment, methodology and benchmarking)
- Record and track the vast amounts of exchanged data in a consistent manner
The mature architecture of Comarch Smart BSS guarantees a safety-first approach thanks to:
- Integration monitoring to ensure control over external communication and file exchange
- Secure profile management including online payments using bank standards and interfaces
- Control over processes such as sales and service activations, service configuration and availability checks accessed from SSO account
