The Webshop is an online store that presents the Product Catalog integrated offer to your prospective and current customers. It encourages purchases thanks to a simple, user-friendly interface. The Webshop is available by default for all the users, and integrated with the Self-care platform for registered and authenticated customers. The dual role of Webshop/Self-care includes up-selling services to current customers while keeping them engaged, as well as winning the hearts of new customers by combining marketing with the smooth process of online service sales. All items in Webshop/Self-care are centrally managed to provide tailored offers for different sales channels, locations or target groups.
Smart BSS CRM (Customer Relationship Management) is a comprehensive platform that encapsulates accounts management functionalities and facilitates communication with your customers. Alongside its flexibility, Smart BSS CRM includes an advanced panel of functionalities though the customer lifecycle, from account creation and on-boarding to management and off-boarding – all in one dashboard. The 360-degree customer view functionality facilitates all operations by encapsulating them in a single panel.
You can manage incoming and outgoing interactions with customers. Smart BSS CRM provides customer ticketing, where you can manage daily communication with customers' requests alongside troubleshooting and any other actions requiring interaction with customers. You can reach out to your customers for legal consent, campaigns, loyalty program or urgent notifications.
Since Smart BSS Product Catalog is fully integrated with sales channels and CRM, it gives you extensive, immediate control over your portfolio. It allows you to generate and publish your offer, organize it in bundles, and easily expand the catalog by cloning and versioning its currently existing items. The introduction of variants and versions of items in product catalog enables you to change the price for all customers at a given time, or to modify it for a particular audience. Then, you can assign specific products and subscriptions to sales channels and target customer segments such as private and business clients or prospective and current customers.
The Smart BSS Product Catalog also offers tax jurisdiction compliance, tariffs, discounts, and voucher management. Additionally, we can provide an availability check functionality to inform potential customers whether a particular service is accessible for a given address and to collect data about prospective development zones.
Revenue management - tightly integrated with Product Catalog and CRM - encapsulates finances related to subscription lifecycles in an accessible manner. The entire system is characterized by a high level of flexibility ensured by its structure based on tight integration with product catalog and external automated monitoring. The billing cycles (daily, weekly, monthly, annually) facilitate billing and invoicing and the creation of new processes that fulfil your personalized needs at every step of financial matters, from pricing to dunning. There is a built-in function allowing you to collect data for further analytics and prospect management, which makes Smart BSS a complex, concise and comprehensive platform for subscription-based revenue management.
The strength of Smart BSS lies not only in its inner comprehensiveness but also versatile, pre-configured processes related to customer accounts and subscription management and customers' inquiries. The complete Smart BSS solution contains pre-defined paths that can be tailored precisely to meet your company's needs, thus reducing workload. The broad range of internal and external integrations (APIs) including network, payment providers and file exchange allows better control of information exchange and improves security. The unique combination of extensive external integration, all-in-one comprehensive system, and ease of configuration ensures processes that fit specific needs and hence constant, seamless functioning of your business.
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