Service Desk

24/7 Support and Professional

Services for Your Business

 

Modern businesses cannot exist without IT. End users and business departments judge your IT efficiency by the first point of contact, which of course is the service desk team. If you lack the resources to handle user support yourself, leave your first, second and even third line of support to Comarch. We provide high quality service delivered by skilled professionals from all over Europe. Do not underestimate the power of IT support.


See how Service Desk works: 

Comarch Service Desk solution

Take care of end users’ requests quickly and professionally. Comarch Service Desk provides your company with multi-channel, 24/7 reliable support, with a single point of contact and high-level technological capabilities.

Comarch Service Desk does far more than just resolve issues - it identifies the underlying causes and prevents the same problems from reoccurring. You will benefit from significant cost savings, Comarch’s highly skilled IT specialists and our operations that are supported by the ITIL framework and ISO accreditation. We provide a single point of contact with our agents, reducing downtime by fixing problems and identifying root causes. Our multi-lingual operatives support multiple countries, time zones and language requirements, so Comarch IT specialists deliver the service according to agreed SLAs, which specify the key quality and availability parameters that meet your organization’s needs. The Comarch Service Desk team works closely with our Global Operations Center to provide all clients with the highest level of services.

Comarch Service Desk solution

Comarch Call Center System – Voxtron Communication Center

The Voxtron Communication Center (VCC) is our state of the art software product that can be easily adapted to the workflow of your communication needs. It is based on modular architecture and supports the routing of inbound and outbound calls, fax, email, voice mail, chat, SMS, social media and more. Enterprise-wide reporting allows the identification of key figures in daily operations. What is more, VCC can run on top of any existing communication infrastructure (PBX), with all functionalities available on different brands of PBX or unified communication solutions.

Comarch Call Center System

The right fit for your business

  • Modern and functional service desk system. Thanks to Comarch Service Desk, any detected failure is resolved more quickly and full functionality is restored in the blink of an eye. The worldwide recognized open-source ticket request system (JIRA/OTRS) can be adjusted extensively for the service desk setup and integrated with any implemented service desk systems.
  • Around the globe, around the clock. Our specialists work 24/7/365. They monitor the IT environment, control processes, manage requests and register all activities in a transparent reporting system.
  • Increased service efficiency. To achieve business goals and efficient high-quality support, Comarch adopted best practices that help users to adopt new technologies and processes.
  • Global footprint. We have extensive experience of delivering services for end users across the globe. We provide worldwide support available both on-site and remotely, international competency centers and 15 local data centers.
  • Performance measurement. We believe in data-driven continuous improvement. In speed to answer abandon rates, first contact resolution and customer satisfaction, we measure where we are excelling and how we can continue refining to keep supporting users.
  • The ITIL framework makes incident management easier. Comarch Service Desk thrives on the ITIL methodology. We focus on rapid resolution during first contact, allowing end users to get back to their tasks more quickly, saving the company time and money.

The right fit for your business

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