Secure Your IT Environment with All-in-one IT Infrastructure Monitoring
Comarch NOC provides monitoring services in the following areas
Predictive, Pre-emptive, Proactive 24/7 Network Monitoring
Efficient IT infrastructure management is about predictive and pre-emptive management, not knee-jerk, panicked reactions, troubleshooting too late or problem resolution after an event. Our proactive Network Operations Center (NOC) oversees a wide range of technology at varying service levels.
The NOC is a physical place, where administrators can supervise, monitor and maintain a network and all devices connected to it. Usually, an NOC is a secure room with big NASA-like screens that display detailed monitoring information and visual status of a network and associated devices. It is the central venue for troubleshooting, software updates, security patch distribution, router and domain management, and coordination with affiliated networks.
For almost all companies, achieving efficiencies to maximize productivity is a top priority. Comprehensive monitoring services from Comarch enables clients to remain both competitive and agile in the marketplace, thanks to best-in-class support services that are proactive and reactive. NOC provides 24x7x365 unmatched technical support. By handling more than 90% of routine tickets, our NOC shares the labor-intensive responsibility of your business to save costs, allowing you to focus on core projects that have more business value.
Network Operations Center monitors the network for events that may require special attention, in order to avoid a negative impact on performance. NOC engineers keep a close eye on a network’s infrastructure to ensure uptime is not compromised due to malware, errors or other issues. The NOC is capable of analyzing problems, troubleshooting, communicating with site technicians and tracking problems until they are resolved. NOC engineers are responsible for monitoring IT infrastructure health, performance, security and capacity on a clients’ IT environment. They make decisions and make adjustments to ensure optimal network performance and organizational productivity.
As an ITIL standard, Comarch Network Operations Center handles issues in a hierarchical manner – if an issue is not resolved in a specified time frame, the next level is informed to speed up the problem solving.
