Predictive, Pre-emptive, Proactive 24/7 Network Monitoring
Efficient IT infrastructure management is about predictive and pre-emptive management, not knee-jerk, panicked reactions, troubleshooting too late or problem resolution after an event. Our proactive Network Operations Center (NOC) oversees a wide range of technology at varying service levels.
The NOC is a physical place, where administrators can supervise, monitor and maintain a network and all devices connected to it. Usually, an NOC is a secure room with big NASA-like screens that display detailed monitoring information and visual status of a network and associated devices. It is the central venue for troubleshooting, software updates, security patch distribution, router and domain management, and coordination with affiliated networks.
For almost all companies, achieving efficiencies to maximize productivity is a top priority. Comprehensive monitoring services from Comarch enables clients to remain both competitive and agile in the marketplace, thanks to best-in-class support services that are proactive and reactive. NOC provides 24x7x365 unmatched technical support. By handling more than 90% of routine tickets, our NOC shares the labor-intensive responsibility of your business to save costs, allowing you to focus on core projects that have more business value.
Network Operations Center monitors the network for events that may require special attention, in order to avoid a negative impact on performance. NOC engineers keep a close eye on a network’s infrastructure to ensure uptime is not compromised due to malware, errors or other issues. The NOC is capable of analyzing problems, troubleshooting, communicating with site technicians and tracking problems until they are resolved. NOC engineers are responsible for monitoring IT infrastructure health, performance, security and capacity on a clients’ IT environment. They make decisions and make adjustments to ensure optimal network performance and organizational productivity.
As an ITIL standard, Comarch Network Operations Center handles issues in a hierarchical manner – if an issue is not resolved in a specified time frame, the next level is informed to speed up the problem solving.
NOC stands for Network Operations Centre. The term NOC refers to the organizational unit responsible for providing technical support for the Monitoring and Service Desk around IT infrastructure and applications for all types of businesses and institutions.
Customers may contact the Comarch NOC anytime to report issues, ask questions, or require any general assistance with their service.
For technical issues with your service, please feel free to contact the Comarch NOC at (0048) 12-684-8815, via fax: (0048) 12-684-8984 or via email at email@example.com
The Comarch Network Operations Center is located at Życzkowskiego 21 Street, Krakow, Poland and is staffed 24 hours a day, 7 days per week.
At any time and for any reason, you can contact the Comarch Network Operations Center (0048) 12-684-8815 or via email at firstname.lastname@example.org).
The NOC performs hourly status checks, at the minimum, on all customer trouble tickets. Callbacks after an incident is done to perform initial diagnosis and to inform customer about how the issue will be fixed. The customer should also expect to receive a status update from the Comarch NOC. How often depends on SLA agreement with each customer.
Absolutely. One part of our service is application monitoring. Contact us to learn more.
If you can’t find the answer to your question here, or you would simply like to find out more about our Comarch Network Operations Center, please contact us today.