Efficient IT infrastructure management is about predictive and pre-emptive management, not knee-jerk, panicked reactions, troubleshooting when it’s already too late or problem resolution after an event. Our proactive Network Operations Center (NOC) oversees a wide range of technology at varying service levels.
A network operations center (NOC) is a physical place where administrators can keep a watchful eye not only on the client’s network and all devices connected to it, but also various elements of IT infrastructure, operating systems, and application platforms. An experienced team of engineers supervise, monitor, maintain and, if necessary, resolve issues related to each client’s IT environment immediately. Usually, an NOC is a secure room with big NASA-like screens that display detailed monitoring information and the visual status of the network and associated devices. Comarch Network Operations Center provides customers with current knowledge regarding their whole IT platform, and is responsible for analyzing problems, troubleshooting, carrying out software updates, distributing security patching, router and domain management, communicating with site technicians, and tracking problems until they are resolved. Due to the complexity of issues, Comarch NOC cooperates closely with Comarch Security Operations Center.
As a global IT service provider, Comarch was an early adopter of the ITIL framework - a collection of best practices that allows us to deliver customized support services while maintaining operational efficiency. Driven by these best practices, we continually improve NOC communications internally and with clients, their customers and third parties. In Comarch, we create a customized package of NOC services.
The Comarch Network Operations Center team is not only well trained and certified to manage incidents, but also mentored via continuous review so they become highly-skilled experts in the business. Comarch delivers a comprehensive range of monitoring services to provide detailed metrics and visibility, allowing our NOC monitoring team to react quickly and troubleshoot effectively. Our NOC facilities and team are based in Poland, but we service clients globally.
As an ITIL standard, Comarch Network Operation Center handles issues in a hierarchical manner – if an issue is not resolved within a specified time frame, the next level is informed to speed up problem resolution.
NOC stands for Network Operations Centre. The term NOC refers to the organizational unit responsible for providing technical support for the Monitoring and Service Desk around IT infrastructure and applications for all types of businesses and institutions.
Customers may contact the Comarch NOC anytime to report issues, ask questions, or require any general assistance with their service.
The Comarch Network Operations Center is located at Życzkowskiego 21 Street, Krakow, Poland and is staffed 24 hours a day, 7 days per week.
At any time and for any reason, you can contact the Comarch Network Operations Center (0048) 12-684-8815 or via email at firstname.lastname@example.org).
The NOC performs hourly status checks, at the minimum, on all customer trouble tickets. Callbacks after an incident is done to perform initial diagnosis and to inform customer about how the issue will be fixed. The customer should also expect to receive a status update from the Comarch NOC. How often depends on SLA agreement with each customer.
Absolutely. One part of our service is application monitoring. Contact us to learn more.
If you can’t find the answer to your question here, or you would simply like to find out more about our Comarch Network Operations Center, please contact us today.