Network Operations Center

Secure Your IT Environment with All-in-one IT Infrastructure Monitoring

Predictive, Pre-emptive, Proactive 24/7 Network Monitoring

Efficient IT infrastructure management is about predictive and pre-emptive management, not knee-jerk, panicked reactions, troubleshooting too late or problem resolution after an event. Our proactive Network Operations Center (NOC) oversees a wide range of technology at varying service levels.

The NOC is a physical place, where administrators can supervise, monitor and maintain a network and all devices connected to it. Usually, an NOC is a secure room with big NASA-like screens that display detailed monitoring information and visual status of a network and associated devices. It is the central venue for troubleshooting, software updates, security patch distribution, router and domain management, and coordination with affiliated networks.

For almost all companies, achieving efficiencies to maximize productivity is a top priority. Comprehensive monitoring services from Comarch enables clients to remain both competitive and agile in the marketplace, thanks to best-in-class support services that are proactive and reactive. NOC provides 24x7x365 unmatched technical support. By handling more than 90% of routine tickets, our NOC shares the labor-intensive responsibility of your business to save costs, allowing you to focus on core projects that have more business value.

Comarch NOC provides monitoring services in the following areas

Network Operations Center Infographic

network monitoring

How does it work?

Network Operations Center monitors the network for events that may require special attention, in order to avoid a negative impact on performance. NOC engineers keep a close eye on a network’s infrastructure to ensure uptime is not compromised due to malware, errors or other issues. The NOC is capable of analyzing problems, troubleshooting, communicating with site technicians and tracking problems until they are resolved. NOC engineers  are responsible for monitoring IT infrastructure health, performance, security and capacity on a clients’ IT environment. They make decisions and make adjustments to ensure optimal network performance and organizational productivity.

As an ITIL standard, Comarch Network Operations Center handles issues in a hierarchical manner – if an issue is not resolved in a specified time frame, the next level is informed to speed up the problem solving.

Frequently Asked Questions

  • 1. What is the NOC?

    NOC stands for Network Operations Centre. The term NOC refers to the organizational unit responsible for providing technical support for the Monitoring and Service Desk around IT infrastructure and applications for all types of businesses and institutions. 

  • 2. When is Comarch Network Operations Center available?

    Customers may contact the Comarch NOC anytime to report issues, ask questions, or require any general assistance with their service.

  • 3. How can I contact Comarch Network Operations Center (NOC)?

    For technical issues with your service, please feel free to contact the Comarch NOC at (0048) 12-684-8815, via fax: (0048) 12-684-8984 or via email at serwis.sieci@comarch.pl

  • 4. Where is the Comarch NOC located?

    The Comarch Network Operations Center is located at Życzkowskiego 21 Street, Krakow, Poland and is staffed 24 hours a day, 7 days per week.  

  • 5. How can I check the status of a request?

    At any time and for any reason, you can contact the Comarch Network Operations Center (0048) 12-684-8815 or via email at serwis.sieci@comarch.pl). 

  • 6. When can I expect a follow up response from the NOC?

    The NOC performs hourly status checks, at the minimum, on all customer trouble tickets. Callbacks after an incident is done to perform initial diagnosis and to inform customer about how the issue will be fixed. The customer should also expect to receive a status update from the Comarch NOC. How often depends on SLA agreement with each customer. 

  • 7. Can Comarch NOC monitor applications?

    Absolutely. One part of our service is application monitoring. Contact us to learn more.

    If you can’t find the answer to your question here, or you would simply like to find out more about our Comarch Network Operations Center, please contact us today.

Our Clients

  • Circle K

    Circle K

    Comarch Network Managed Services: creating a flexible and highly secure network to increase reliability
  • Heathrow Airport

    Heathrow Airport

    To support its growing business, Heathrow Airport chose Comarch Loyalty Management application in hosting model
  • Boots

    Boots

    See how Comarch Data Center services influence growth and customer satisfaction at Boots E-Wallet
  • Nicols

    Nicols

    Eliminating outage incidents and decreasing network vulnerabilities with Comarch Data Center services
  • Jetblue Airways

    Jetblue Airways

    Reducing application response time and increasing data processing speed by deploying Comarch Data Center services
  •  Valeo

    Valeo

    Comarch IT Outsourcing Services for Valeo Germany
  • Drosed

    Drosed

    Improving levels of collaboration and customer care by cooperation with Comarch
  • European Southern Observatory

    European Southern Observatory

    Better process optimization and increased IT security with complex portfolio of Comarch IT Services
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    Tell us your business needs, and we’ll find the perfect solution