Comarch signed a contract with Santander Consumer Bank S.A. in 2006. The rendering of continuous IT services was prefaced by a transition and transformation period that lasted a few months. During the transformation phase, Comarch re-built the customer‘ s IT environment. New Local Area Network and security systems were implemented and the entire server platform was migrated. Meanwhile, during the transition phase, the knowledge transfer was performed, especially for IT processes and business systems. Then, IT operations, based on a strong local team of engineers working in the customer HQ in Wroclaw and supported remotely by highly skilled professionals from Comarch HQ in Krakow, started.
Besides rendering the continuous IT services, Comarch took part in several IT projects (e.g. new mail server implementation, new backup server implementation) and in 2008 carried out the project of relocating the customer‘s entire central IT environment to a new office building. The relocation project was completed in accordance with the schedule, without any negative impact on the customer‘s business.
The smooth cooperation, professionalism and adaptation of the outsourcer to business development requirements resulted in the prolongation of the outsourcing contract, which eventually ended in 2010.
Remarks from Santander Consumer Bank
At the beginning of Santander Consumer Bank S.A. activities in Poland, we were looking for a trusted partner with the infrastructure and capabilities to support our IT during pretty rapid growth. Comarch gave us great assistance during modernization of our whole IT infrastructure back in 2006 and then was rendered IT services for over 4 years. We were completely satisfied with the level of services provided and, because of this, can publicly state that Comarch displays nothing but sheer professionalism.
Tomasz Szurek, Head of IT Production & Technology Santander Consumer Bank S.A.