About Circle K Poland

Established on the Polish market since 1992, Circle K Poland (until April 2016 known as the Statoil Fuel&Retail Polska brand) is a company that currently operates a network of 350 own and franchised gas stations. Circle K Polska belongs to the Canadian company Alimentation
Couche-Tard.

Circle K’s mission is to make the customers’ lives a little easier every day.

A Response to the Client’s Business Needs

Comarch has been providing support services to Circle K since 2003. We maintain a fresh look at the infrastructure we have built, keep up the dynamic workflows and effectively support Circle K’s business processes. We are responsible for the following areas:

  • Actively maintaining WAN in a coherent concept with the requirements of the client’s security policy, as well as contact with technical partners, operators and suppliers of technical solutions
  • Raising the qualifications of the engineering team responsible for project implementation
  • Maintaining an economically efficient supply chain and storage of service devices
  • Optimizing the time of connecting new stations
Customer Requirements

Benefits

Based on cooperation with Circle K, we can confi rm that delivering a comprehensive solution in the service model brings concrete benefits:

  • Lowering the monthly costs of IT infrastructure maintenance (costs of building a team working 24/7)
  • Providing scalable and consistent IT solutions with the possibility of their extension in line with with the changing business environment. In the case of Circle K, this entails expanding the wi-fi access platform
  • A clear quality assessment method guaranteed by an SLA (service level agreement)
  • The ability to focus on key business tasks and entrust the construction and maintenance of a local network to high-class specialists

Implementation of Access Platform for Wi-Fi (Hot Spot)

Following market trends, the client decided to launch an Internet access service for station users. Network infrastructure (such as WAN) was built using Cisco-Meraki solutions, chosen because of high security standards, cloud management and a personalized access platform in accordance with the client’s requirements.

The project implementation began on July 1st 2012, and, in line with the established schedule, the system launched at the first 46 stations just two months later. The service is currently provided for 192 Circle K stations.

The Scope of Comarch’s Responsibilities Included

IMPLEMENTATION

Implementation of the wireless access platform in all Circle K locations

INSTALLATION

Installation of telecommunications links and access pointspoint

PROVISION

Provision of access platform maintenance service (device confi guration, device load process optimization, failure detection and reporting)

Why Comarch?

The comprehensive solution provided by Comarch in the outsourcing model has met Circle K’s business goals in a very short time. The model of the service provided can be modified, e.g. to include global service outside Poland.

As part of the CNMS service, Comarch offers:

  • Technical analysis and audits consisting of the inventory and verification of existing network solutions in terms of their effectiveness
  • Advising on the selection of appropriate solutions
  • Developing architecture that ensures secure communication within the company

The work of the consulting team has resulted in the creation of a competitive offer and the deployment of appropriate tools and workflows. Since the very beginning of the implementation, the team has been heading towards a clearly specified goal. At the current stage of cooperation, we are developing monitoring services and service support. Finally, permanent efforts are undertaken to ensure even greater system availability.

Learn More About Implemented Solution

Network Managed Services

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