Download the "Future of shopping latest trends in retail today and 2030" Survey by Comarch and Kantar TNS.
The consumer survey was conducted in 6 European countries: Italy, the United Kingdom, Poland, the Netherlands, Switzerland and Germany.
VISION OF SHOPPING IN 2030
- 87% believe that most stores will provide customers with digital services
- 86% agree that cash registers/PoS will be replaced with digital or mobile payments
- 77% think that there will definitely be fewer physical stores than there are now
- 61% approve that store personnel will be replaced with personal digital advisors