Comarch Contact Centre
A modern Contact Centre is more than just an employee providing answers to client’s basic questions. It is the primary point of contact between the organisation and the customer. The type of support offered by Contact Centre determines how the organisation itself is perceived by its customers. Comarch Contact Centre is a comprehensive package of measures designed to support customer relationship management and communication inside the organisation as well as many other business plans. The solution facilitates efficient management of information within the company and allows the user to optimise the customer service process using customer owned systems.