Business Process Management

A distinguishable feature of Comarch Retail system is the applied Business Process Management (BPM) engine; the mechanism for entirely or partially automating processes within a company. With BPM it is possible to automate both regular process characteristics for each company and also untypical tasks, which are specific for each enterprise such as automatic promotion on particular products based on sales falling below a previously fixed limit.

Ready-to-use automatic processes

In many companies, certain standard activities and business processes are carried out in the same or a similar way. Therefore, Comarch Retail has been equipped with several dozen automatic and ready-to-use processes. A company may use the prepared, automatic paths of proceeding in such areas as Business Intelligence, Trade and Warehouse, CRM or Multi-company. In the case of a non-standard process course, each predefined action path can be modified according to one’s expectations and requirements.

Creation of own processes adjusted to one's needs

The majority of companies have their own way of doing things, which is the result of gained experience, a unique know-how and elaborated good practice. All of this contributes to having a unique method of operation, which requires an individual approach when designing, reproducing and handling business processes. Comarch Retail software responds to those needs, and apart from the list of automatic processes, which is delivered along with the system, our software provides an intuitive wizard which enables the creation of BPM processes. This makes it possible to automate the most specific and demanding process characteristics for a given company and its activity. 

Task inbox

Some company processes require certain decisions to be made by a human being, hence they cannot be fully automated. In order to effectively handle these processes, a dedicated task inbox has been implemented. Actions initiated by one of the users automatically create the reaction from other users participating in a given process. The system ensures that a message is sent to the right person and if necessary, it initiates the reminding and alerting mechanism. BPM enables communication between employees and vendors with the integration of the task inbox and email account.

Process automation based on Business Intelligence data

In Comarch ERP Retail automatic BPM processes can be based on the data from Business Intelligence reports. It means that these processes are created as specific paths of proceedings dependent on the up-to-date data and forecasts. The system reacts to the current company situation in an intelligent fashion and undertakes the appropriate steps to tackle it.

How does it work? Based on the analytical data of Business Intelligence, we are finding out that the sales of a given t-shirt brand have been systematically falling in a recent month in a certain region. The previous statistics and sales forecasts prove that we cannot hope that the situation will turn around. Business Intelligence, nevertheless, observed the problem in time and the BPM process sent automatic information to a responsible manager about the danger along with a ready-to-implement proposition of action: “The t-shirt price must be reduced in outlets A and B by a minimum of 30%.”

Processes in sales transactions

Commercial processes are the most essential aspects of a company’s operation. They are often complicated and have various paths of proceeding. BPM enables actions such as quotation, order processing, granting discounts or complaint handling to be partially of fully automated.

How does it work? A customer returns a purchased item. Based on the changed complaint status (taking receipt of item, acceptance of complaint, etc.), the system automatically redirects the complaint to be handled by the person responsible for the next step, or informs the customer about the status of the complaint by sending a relevant email message. The whole complaint process is organised in this way and the customer knows when and where to collect the claimed product.

Processes in logistics

With BPM processes, a company can partially or entirely automate the logistics processes, including taking receipts and ordering of goods, determining stock level limits, handling goods (moving the goods between warehouses, for example).

How does it work? Due to an attractive promotion, one of the stores sold 6 pairs of the same shoes in one day. The level of stock replenishment fell below the fixed limit. In order to replenish the shortages, the system automatically orders the required goods by sending the appropriate documents to the appropriate vendor. The vendor delivers the goods and the system automatically takes the receipt of the goods into the warehouse and generates the necessary documents. In the next step, the goods are automatically moved to the warehouse in the store.

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