Implementation of CLM for Rent-A-Car | Case Study ⚐ Comarch

Business Challenges

In 2011, Enterprise Rent-A-Car decided to re-launch its Enterprise Plus loyalty program. The scheme allows members to earn points for qualifying rentals in the U.S., Canada and Puerto Rico. Points can be redeemed anytime for free rental days on any vehicle throughout the company’s network. There are no blackout dates, and the collected points do not expire as long as program members make a qualifying rental at least once every two years. Program members are provided with a dedicated phone number, members-only check-in at participating locations and exclusive, members-only offers.

Implemented Product

Enterprise Rent-A-Car decided to purchase the Comarch Loyalty Management for Car Rentals system in order to re-launch its loyalty program. The following modules have been implemented:

Business Administration module – gives the loyalty program manager an endless number of accrual and redemption options
Contact Center – allows for multiple channel communication with a loyalty program member
Member Portal – web portal to keep members involved
DataHub – introduce features of translation of many different file formats and scheduling of file processing

Remarks from Enterprise Rent-A-Car

Comarch has been a true partner not only during the design, build and launch phases of the program, but also throughout the first year as we’ve made enhancements to both the program and the system that supports it. Their team has worked tirelessly with our internal IT teams to ensure that communication between the two systems is optimized and seamless to our customers, thus enhancing their overall experience and satisfaction with the program."