The Igepa Group is one of the leading specialized wholesalers in Europe and has over 50 years of experience. It serves more than 50,000 customers.

The company’s portfolio includes products such as graphic paper, cardboard, envelopes, packaging and other resources for advertising. Igepa’s representatives liaise between paper mills, printers and clients. Their detailed understanding of client’s requirements allows them to work with mills and suppliers to develop new concepts for paper and printing materials. Igepa’s headquarters are located in Hamburg, Germany. With more than 81 locations in 29 countries on three continents and around 3,500 employees, the Group generated a turnover of 2 billion euros in 2014.

Implemented solution

Comarch Document Management

Comarch Document Management (based on the Enterprise Content Management System) provides consistent and effective management of documents, including in relation with business processes. Capturing and securely archiving documents in any form (including structured documents such as ERP printouts), rapid search facilities, access from anywhere and efficient management of business processes in every area of the company are just some of the many functionalities of this solution.

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Business challenges

 

Igepa Group decided to optimize their current digital archive solutions. Once they encountered usability problems with handling of the existing solution, they realized that there is a room for improvement.

  • Vast amounts of data to be stored and processed

  • Complex structure of digital archive model

  • Integration with many different systems, including third party software (CRM, etc.)

  • Usability needed to be improved

 

Solution

 

Comarch Document Management solution implemented for Igepa Group provides a number of functionalities. The solution allows for the import of documents from mailboxes of different employees and multiple hard drives. Files can also be imported from the ERP system. Moreover, a dedicated plugin to Siebel CRM enables easy import and export of documents directly to/from Comarch’s solution.

 

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